Supervisor London, England
Job description
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Company Description
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
Position Overview
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
To demonstrate a true passion and respect for the RL customer, product and environment through acting as a brand ambassador. Consistently supervising the team to meet the business objectives through delivering the RL Experience.
Essential Duties & Responsibilities
Essential Duties & Responsibilities
- Build a rapport with the customer, identify their needs to Connect, Convert and Conclude the transaction through delivering the RL Experience
- To consistently achieve personal sales and KPI objectives
- To supervise the team to achieve their service, sales and KPI objectives
- Lead and promote teamwork through contribution to a team sales objective
- Exhibit pride through a positive demeanour, body language, personal presentation and dress standards in line with the RL expectations
- Create and foster a database of customers through the company clientelling tool
- To respect and adhere to the company Asset Protection policies at all times
- Efficiently process till sales transactions, holds, gift card sales, special orders, exchanges, refunds, credit vouchers and alterations
- Deliver a memorable fitting rooms experience whilst following all policies and procedures for fitting room service
- Ensure ease of the customer shopping experience through product presentation and overall store maintenance
- Actively participate in all merchandising activities including but not limited to: daily stock maintenance, replenishment ,product transfers, folding and floor changeovers in line RL standards
- Communicate product and customer feedback to managers and head office
- Deliver team meetings and trainings that inform, motivate and inspire the teams
- Give direction and guidance to the team in the absence of a manager and or when requested to do s
Experience, Skills & Knowledge
Experience, Skills, and Knowledge
- Minimum of 1 strategic cycle as a supervisor in a retail industry
- Desired but no essential 1 strategic cycle in a Lux or Premium brand
- Possess strong communication and interpersonal and influencing skills
- Supervised a team of 3
- Be action orientated and solution driven to achieve results
- A desire to build relationships and promote team work
- To be ambitious to achieve management status
Ralph Lauren is an equal opportunity employer. We offer dynamic career opportunities with growth potential and a generous company discount.
