Summer Museum Enablers - Thinktank, Birmingham Birmingham, England
Job description
Summer Part Time roles
Location: Thinktank, Birmingham Science Museum
Contract from 17th July 2023 until 3rd September 2023
Are you passionate about visitor experience?
We are looking for enthusiastic, hardworking, and positive people to work during the school holidays this summer at Thinktank, Birmingham Science Museum . You’ll be ensuring that everyone who walks through the doors of our museum has a great experience!
We are looking for the right people who will enjoy enriching the visitor experience by:
Being pro-active and passionate in encouraging visitors to engage appropriately with and derive benefit from Thinktank’s exhibits, workshops, events and facilities- Provide high standards of customer care, to enhance visitor experience and achieve sales targets
- Deliver a consistently high level of customer service.
- Assist visitors with queries in a prompt, professional, courteous and friendly manner
- You’ll need to be confident with great verbal communication skills to excel in the roles we have available
Our successful candidates will have an aptitude for sales; will be calm under pressure and will take real pleasure in delivering an excellent visitor experience every day, no matter what that day throws at you. You will be the sort of person who is keen to roll up their sleeves and get stuck into whatever task you are set.
We have the following roles, working various days over a 2 week rota (this includes weekends):
2 roles working 22.2 hours per week
3 roles working 14.8 hours per week
1 role working 18.5 hours per week
All the roles are fixed term until 3rd Sept 2023
If you believe one of these roles are for you, please read through the job description to gain further information. You must ensure all parts of the application form are completed in full (including all your previous employment history). You will need to explain in your supporting statement why you believe you are a suitable candidate and what particular qualities and experience relevant to these roles, you would bring if appointed. (CV's are not accepted). However, if you have any additional access needs, please do get in touch with the recruitment team ([email protected]) and we will endeavour to support you with alternative application processes.
Interviews will be taking place 27th and or 28th July 2023, at Thinktank face to face with Pat Ferrins (Visitor Operations Manager) and Matt Lockley (Museum Enabler Co-ordinator). In advance of the interview, you will receive a copy of the interview questions to prepare and you will have an opportunity to express any reasonable adjustments you might need.
We are an inclusive employer and recruit on the basis of ability, we are keen to hear from any applicants who feel suitably experienced.
Close date for applications is 11th June 2023
