Suite Hosts London, England
Job description
Want to WOW our customers and make their experience at The O2 unforgettable?
Working primarily on the Suite level as a Suite Host, the main focus of your role will be to provide a safe, friendly environment whilst delivering the highest level of customer service to our premium clients at events.
You will welcome our customers with a smile, be their first point of contact with any access related problems or complaints and will deal with these with empathy and understanding.
Working on suite level means liaising with our clients including Partners, Suite Holders and VIP Club Members and ensuring their expectations are met and, where possible, exceeded.
It’s about treating everyday as a show day and working together with the Guest Experience Team to ensure our customers have an unforgettable experience at The O2.
We are looking for proactive, positive, and approachable people who have experience of working in a VIP hospitality environment.
You must have a genuine desire and ability to work with the public in a front line, customer focused setting; and thrive in a very busy environment, maintaining patience and empathy whilst working under pressure.
You'll be an excellent communicator, confident in engaging and working with all kinds of people, both internal and external.
We’re looking for a problem solver who can deliver the same high level of customer service throughout the event to every single guest time and time again.
As part of the Guest Experience team, you could also to work across other areas such as the Box Office or in our Contact Centre resolving customers ticket queries. We provide a comprehensive training package so you will feel confident and comfortable in your role with us.
Important Information: This is a Zero Hour contract and will include working both weekday and weekend shifts. We ask that you are able to commit to a number of shifts per month and we ask for availability a month in advance, so you can make this role work for you.
We are holding assessment centres on 20 February, 1 and 9 March and need people to start work later in March 2023.
To find out more about our assessment centres visit our careers site https://careers.aegeurope.com/faqs
So why apply?
AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
You can find out about our Vision and Values here: https://careers.aegeurope.com/our-values
Our benefits can be found here: AEG Benefits
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
