Substance Misuse Advisor Liverpool, England
Job description
Home based
Full Time 38 hours Per week
Day or Evening Shifts available
Days 8:00am - 10:00pm Monday - Sunday (Rota)
Evenings 10:00pm – 8:00am (4 on 4 off)
Serco has an exciting opportunity for Substance Misuse Advisor to work from home for Public health England
Substance Misuse Adviser primary role is to provide information on all aspects of substance misuse to the general public via telephone helpline and promote key messages on risk reduction as defined by Public Health England client. You will signpost service users to appropriate services for their needs and assist them beyond any barriers in accessing these services.
What you’ll need to do the role:
As our ideal candidate, you will be someone that has previously worked in a call or contact centre environment. You'll be passionate about delivering great customer-service and want to work in an inclusive team.
You will need at least 6 months’ experience of actively working within a role that included the provision of information, advice, and support face to face and/or over the telephone in relation to health, mental health, alcohol, drugs and/or smoking, for example:
Health Promotion
Smoking Cessation Adviser
Drug or alcohol worker
Education/Youth work
General health/mental health
OR a health, psychology, social care and/or substance misuse related qualification such as:
HNC/HND in a relevant subject related to health/health promotion or Nursing diploma/degree, CQSW/ Diploma Social Work or relevant degree such as: Psychology, Health Science, Social Sciences, Health Promotion, Education or
A recognized Counselling diploma
A relevant post graduate higher qualification e.g., a MSc in Counselling, Health Education/ Promotion, Public Health
Qualification in drugs, alcohol, or tobacco studies/smoking cessation
The aforementioned list is not exhaustive; other relevant qualifications/training and working towards a relevant qualification may be considered.
What we offer
Salary £23,928.47 + £1.99 per hour uplift for OOH
Up to 6% contributory pension scheme
Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
A safe and supportive culture
Interesting and enjoyable work
A company passionate about diversity and inclusion
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
