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The Studio Assistant role at Hugo & Cat is a great opportunity for a proactive individual, who is eager to learn and be hands-on in a busy, multi-tasked environment. We are looking for someone organised and super-efficient to join us.

This is a hugely exciting opportunity to play a key role in an ambitious, successful, and creative agency that cares about its people and the quality of the work they produce. The role is a key support to the successful running of our agency you will be on hand to overcome problems that arise with tenacity, quick thinking and a calm manner.

The Role

In this role you will support the Operations Director, HR Manager and Agency Leadership to drive a positive agency culture, create a productive work environment, responsibilities include:

Recruitment and Talent Management (Freelancers only)

• Administrating recruitment process
• Facilitating the creation of job descriptions
• Managing and uploading briefs to our marketplaces
• Briefing recruitment agencies on talent needs
• Responding to candidates
• Managing our ATS system, scheduling interviews, coordinating feedback post interviews)
• Gathering feedback about candidate experience

Managing onboarding and off boarding for employees ( Freelancers only )

• Ensure a positive and professional start as team members join
• Onboarding administration ownership using core systems
• Coordination of IT equipment and system access
• Management of the freelancer off boarding processes
• Owning the freelance contracting process for all IR35 trading classifications
• Management of our freelance talent directory, capturing high performing contractors and building a rapport with them to secure future bookings, and potential future FTEs.

Operations and Resource Support

• Maintaining team bookings using agency workflow / capacity tools
• Ensuring daily accuracy of data across agency workflow / capacity tools

Office Management

• Managing hybrid working environment, making sure our employees have everything they need to work effectively in the office and from home
• Overseeing our office space, including: day-to-day facilities management, procurement and liaison with building facilities & IT
• Identifying opportunities for office management improvements, and implementing improvements
• Liaising with suppliers such as IT and Facilities Management to support organising external meetings
• Flagging to the Finance Manager or Facilities when office inventory runs low.
• Managing welcome swag for new joiners.
• Working with the HR team to take social event ideas and execute them.
• Facilitation of our wellbeing initiatives in collaboration with HR Team

About you

You will be an outstanding, positive and hard working individual who is keen to get stuck in:

• You have previously worked in the creative or professional services industry as a team assistant, office manager or operations assistant
• You are a people person and have the ability to build relationships to coordinate and collaborate effectively with key stakeholders
• You’ll have an interest in establishing yourself in agency operations management or HR in the creative industry
• You have a high attention to detail
• You are task oriented and have a proven track record of ‘getting things done’
• You are proactive, a self-starter and natural problem-solver; you see the gaps what needs to be done / what can be improved without guidance
• You are committed and stay on top of things; you are willing to roll your sleeves up and get stuck in with anything; and your mentality means that no task is too big or too small
• You have strong time management and prioritisation skills
• You are a team player with a positive, can-do attitude that embodies our agency values
• Most of all, you instinctively act with absolute discretion and diplomacy, and apply sound judgement in responding to circumstances - predictable and unpredictable

About Hugo & Cat
We create digital products and experiences that give businesses a competitive edge. By putting customers at the heart of decision making, we move fast, unlock value and fuel sustainable growth. We're a team of 120 people in London, New York and Manila, and we’re part of the IPG network.

Our culture
It’s not our agency that delivers deeply impactful work. It's our people. We’re an ambitious, diverse and sociable group of humans working together to create better experiences for our clients and their customers. So, we’d rather our new joiners stand out than simply fit in.

Flexible working
We’ve made the shift to a flexible working model where employees can split their time between the office and working remotely. We can discuss the details during the interview process.

Equal opportunities

We’re an equal opportunities employer and are committed to a fair and unbiased assessment of job applications. Once you join the team, we support you to realise your potential, regardless of age, origin, ethnicity, gender, sexual orientation, physical abilities or beliefs.