studio manager Manchester, NH
Job description
Who We Are
Muse Paintbar is the premiere paint and sip experience! We combine the fun, creative atmosphere of a painting studio with restaurant service and a beer and wine bar. We employ 300+ creatives and at our core, we are makers; whether it’s creativity with a brush, an excel spreadsheet or crafting a stellar dad joke. We take pride in this business and the service we provide and ultimately remember never to take ourselves too seriously.
Who You Are
You are fueled by creativity and have an innate ability to connect with people. You find fulfillment in creating a premiere customer experience and focus on leading your team to success. You are communicative and impressively organized. You have roughly 2 years of management experience under your belt and are looking for a unique artistic opportunity to enhance your skill set.
The Role
The Store Manager is the local leader entrusted with driving company objectives in profit and loss control, sales performance, customer satisfaction and supporting employee development.
Lead painting sessions, focusing on clear and creative instruction, excellent painting execution, and delivering a memorable customer experience
Assist in painting sessions by engaging with customers, providing guidance, and offering necessary support to foster a positive experience
Oversee and actively participate in all kitchen operations, ensuring food safety and quality standards are consistently met
Drive sales and profitability through exceptional customer satisfaction and interaction, ensuring a positive customer experience
Collaborate effectively with the Regional Manager to support the creation of the store schedule, ensuring efficient staffing, and continuously monitor payroll
Ensure the day-to-day operation of the store runs smoothly and efficiently
Uphold visual standards by ensuring store appearance, cleanliness, and organization are maintained according to company guidelines
Collaborate with Human Resources and Regional Manager to support efforts in the recruitment, interviewing and training of employees
Provide feedback and training to promote the growth and development of in-store talent
Ensure painting quality and service standards are being met in accordance with company guidelines
In partnership with Regional Manager and Human Resources, support the delivery of appropriate counseling and disciplinary action to employees who do not meet performance standards
Ensure compliance pertaining to alcohol service, general safety, and cash handling procedures where applicable
Handle customer complaints promptly and professionally, using discretion to resolve issues effectively
Conduct weekly and monthly inventory counts and place supply orders with support from Operations Manager and Regional Manager
Utilize SFV to ensure facilities and maintenance needs are addressed promptly
Drive local marketing initiatives with the support and guidance of the Regional Manager
Provide ideas and suggestions to the Regional Manager for studio improvements, and take action to execute approved initiatives
Perform any other duties as assigned by the Regional Manager or corporate leadership
Required Skills/Abilities
Strong verbal and written communication skills
Excellent sales and customer service skills
Excellent math skills to draft and implement budgets and achieve sales goals
Excellent supervisory and leadership skills
Thorough understanding of the company's products and/or services, and those of immediate competitors in the surrounding market
Proficient with Google Workspace, Microsoft Office and Slack
Must have reliable transportation and valid driver license
Ability to travel as needed, up to 20% of each week
Ability to work nights and weekends, with a minimum of two Saturday's and two Sunday's per month
Ability to work full-time hours (35-40 hours) covering 70% of the weekly studio sessions
Flexible availability to adapt to changes and meet the needs of the business
Experience/Education
2+ years of full-time management experience
Bachelor's degree in Art, Business, Marketing, Finance, or related field; OR experience in management required
Some formal training in the arts
Experience in teaching art, especially in groups
Experience working in a bar or restaurant
Alcohol Safety/TIPS certification (Muse will provide this training if needed)
ServSafe Manager Certification (Muse will provide this training if needed)
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer
Ability to stand for extended periods of time
Ability to lift, bend
Must be able to lift up to 50 pounds at times
The above is intended to describe the general content of and requirements for the position. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Muse Paintbar is an equal opportunity employer committed to inclusion and diversity.
