Studio Manager London, England
Job description
POSITION: Studio Manager - London
DEPARTMENT: Operations
RESPONSIBLE TO: General Manager
CONTRACT TYPE: Permanent/Full Time
BARRY’S - The Best Workout in the World
Barry's is the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun!
Our mission and our goal is very simple. To ensure that our clients' experience is the best part of their day.
Our team looks to inspire, motivate, support and most importantly build a community who share the same vision of health, fitness and wellbeing.
Here at Barry’s, we practice what we preach. We are a community dedicated to working (out) hard and having fun. We love a challenge, and spend every day continuing to innovate.
Mission accepted?
Join the HUSTLE.
OBJECTIVE:
As Studio Manager, you will oversee and manage the day to day studio operations whilst also managing in studio teams to ensure we are building a strong local community and delivering the best possible client experience. This role requires a strong balance between maintaining best practice in both studio operations and people management.
WHAT YOU’LL DO
CLIENT EXPERIENCE:
- Understand the brand vision and ensure this is lived and demonstrated in the studio at all times
- Partner with the Client Experience team to create a strong local community
- Assist with client queries and maintain the highest level of service at all times
- Work studio desk shifts to showcase the best of brand skills and mentor in studio teams
- Deliver in-studio client experience projects
- Understand and use client feedback to identify areas of improvement or opportunity
- Build and maintain partnerships with businesses in your local area and encourage sweatworking’s (corporate classes) or team classes
- Manage private or special events within your studio or external pop ups to increase brand awareness
- Deliver all marketing campaigns within studios effectively and efficiently
OPERATIONS
- Oversee the day to day operations of your studio
- Deliver studio targets when applicable
- Order and maintain stock levels for all studio supplies, inclusive of Fuel Bar, Retail & the Red Room apparatus
- Manage studio schedules for in studio teams. Ensure shifts are approved accordingly and the studio has adequate staffing coverage
- Complete studio ‘walkarounds’ on a daily basis and report issues to the operations team
- Proactively check all areas of Health and Safety and ensure all records are up to date
- Approve shifts and manage studio monthly payroll
- Adhere to financial studio budgets and drive cost saving initiatives
LEADERSHIP
- Monitor work quality of Front Desk, Fuel Bar, and Facilities departments to ensure that they are meeting Barry’s standards of experience, hospitality, and customer service.
- Deliver all company communications to the relevant employees within your studio
- Manage the recruitment, training and development process for Front of House and Facilities staff for your relevant studio
- Address employee relations concerns and escalate to the General Manager if necessary
- Educate staff on the Barry’s handbook and promote a positive working environment
- Complete probation reviews, yearly appraisals and address all development needs of your team
- Recognise and develop talent within your team
CULTURE
- Work to uphold Barry's community and culture standards, and live the company mission, vision, and values daily.
- Represent the Barry's brand within the region and the local fitness community.
- Lead your studio teams in participating in and enhancing the community within the region.
WHAT YOU’LL NEED
- At least 2 years experience within a similar management role
- Assertive and clear style of communication
- Strategic thinker
- Strong delegation, time management, and leadership skills.
- Ability to work on your own initiative to solve a range of problems that may arise.
- Ability to maintain effective working relationships at all levels.
- Proven ability to multi-task and communicate across departments.
- Exceptional attention to detail.
- Ability to work flexibly and adapt to changing priorities and delegate work where necessary.
- Excellent supervisory and conflict resolution skills.
- Experience developing, coaching, and mentoring diverse teams.
- Understanding of the fitness, health and wellness industries.
- Passion for the Barry's brand.
FURTHER INFORMATION
- Your normal working hours are not variable; however, your working pattern will vary depending on the needs of the business. You will be expected to work a minimum of 40 hours a week over Monday to Sunday between 5.30am and 11.30pm. You will be required to determine your working schedule and that of the Assistant Studio Manager/ or Studio Lead each week to ensure that there is full studio coverage and a point of contact throughout studio operating hours. This will include at least one open and one close each week.
- This role includes weekend work.
- You will be required to attend a weekly studio managers meeting in HQ
- You will be required to attend monthly financial meetings
- You may be required to work at marketing events outside of the studio when required
- Other duties may be assigned on an ad hoc basis
BENEFITS
- Free gym membership
- Staff retail discounts
- Flexible working/Flexible working hours
- Company social events
- Development/Training opportunities
- Discretionary Bonus Scheme
- Workplace pension scheme
NOTE
This description reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Barry’s reserves the right to change these terms and conditions as necessary, with due notice. Such changes will be discussed with the job holder and the job description amended accordingly.
We appreciate your interest in employment with Barry’s Bootcamp! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, religion of belief, sex, age, disability, gender, marriage and civil partnerships, pregnancy and maternity.
Candidates must be at least 18 years old to apply.
Job Type: Full-time
Salary: £35,700.00 per year
Benefits:
- Employee discount
- Gym membership
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- London, SW1W 9AZ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please tell us why this role interests you
- How would you put your stamp on this role?
Experience:
- Manager: 2 years (required)
Work Location: In person
