Student Services Assistant

Student Services Assistant Chatham, England

Pearson
Full Time Chatham, England 20981 - 25060 GBP ANNUAL Today
Job description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

This role is a job share. The other team member will be working 22 hours a week.

Key Responsibilities:

  • Support in the preparation of documentation relating to IDev / ESFA funded learners.
  • Assist with and / or conduct learner inductions to the Apprenticeship, as required.
  • Support in the timely administration / processing of Apprenticeship, registrations, reviews, achievements and leaver paperwork, keeping accurate records (electronic or paper based) and using systems including Maytas, Edexcel and One File
  • Assist with and/or conduct the formal/contractual Reviews as required, ensuring that they are completed within the appropriate timescales as determined by IDev / ESFA requirements.
  • Receive, scan and copy certificates, file the electronic and hard copies into learners electronic and hard files.
  • Support with the claiming of Apprenticeship where required and send out Apprenticeship certificates with relevant letter.
  • Ensure Maytas MIS system is updated as required.
  • Ensure that all allocated administration tasks relating to the coordination of Apprenticeship are undertaken efficiently, effectively and in a timely manner.
  • Attend and contribute to team and other operational meetings, as required and for the dissemination of information and sharing good practice.
  • Take minutes for the Team and other meetings as necessary, book meeting rooms as directed.
  • Monitor and manage stationery inventory and process stationary orders, as necessary.
  • Answer telephone calls and directing calls as necessary
  • Collect post and take post to the post room, sort the post and distribute as necessary.

General Responsibilities

  • To be responsible for your own welfare and to adhere to the Company's Anti-Bribery and Corruption, Equality, Prevention of Harassment & Bullying, Public Disclosure "Whistle-Blowing" and Health, Safety and Environmental Policies.
  • Ensure that all statutory responsibilities and Company policies are met with regard to Health and Safety, Equal Opportunities and other relevant legislation.
  • Any other appropriate duties is allocated by your Line Manager.

Management / Communication

  • To communicate honestly with your Line Manager
  • To be responsible for your own time and attendance at work
  • To achieve deadlines/targets that have been set by your Line Manager
  • To work within your departmental budget and assist in the control of costs
  • To assist your Line Manager to implement change within the department
  • To communicate and liaise with all other departments, as required
  • To assist your Line Manager to work towards the Business Plan and Long-term/Strategic objectives

Reviews and Planning

  • To be available to be appraised by your immediate Line Manager in a timely manner

Training and Evaluation

  • To ensure that you receive agreed training that has been identified either at performance appraisal or outside appraisal
  • To complete requests for training documentation and discuss this fully with your Line Manager in a timely manner
  • In conjunction with your Line Manager evaluate the effectiveness of the training and development activities you have undertaken
  • To effectively utilise new skills from your training

Your Responsibilities

  • To work within the Company's Quality procedures within relevant departments
  • To be aware of Health and Safety at Work Regulations and Environmental issues
  • To assist in maintaining the IIP standard, where applicable
  • To be aware of actions necessary in cases of accident or file
  • To keep your work area clean and safe
  • To act in a professional manner and in the Company's best interest at all times
  • To undertake/perform other duties associated with this role, by agreement

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience. We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity. The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Qualifications

  • Admin experience
  • Knowledge of Apprenticeships (desirable)
  • Excellent Microsoft Skills (Word, Excel, etc)
  • Good organizational skills
  • Confident to conduct Inductions to a group of learners

Primary Location : GB-GB-Brompton

Work Locations : Brompton Barracks, Chatham, Kent, ME4 4UG

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: LEARNING DELIVERY

Organization: Workforce Skills

Schedule: PART\_TIME

Req ID: 11629

Student Services Assistant
Pearson

plc.pearson.com
London, United Kingdom
Andy Bird
$5 to $10 billion (USD)
10000+ Employees
Company - Public
Publishing
1844
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