Student Records Officer London, England
Job description
About us
Student Records and the Student Lifecycle team are busy teams at the heart of UCL’s student administration. They are responsible for administrative processes from setting up of programme information, enrolment of students, module registration and the awarding of qualifications according to the regulations.
The teams operate in a business partner model, meaning that a key part of their roles involves working closely with faculties and departments to understand the academic work undertaken in these departments and how this affects the student records throughout their time at UCL.
The teams are success-oriented and enthusiastic in their approach to dealing with high volumes of queries whilst delivering an excellent service. We are looking for a proactive, quick learner to join the team on a fixed term contract to cover maternity leave.
About the role
The Student Records Officer will be working in the Student Records team responsible for the set up and maintenance of core records in Portico (SITS) that support the student lifecycle.
The main duties will include: being responsible for student record and curriculum data-processing to ensure an accurate reflection of data on the Student Records system (SITS); working collaboratively and positively with contacts in other professional services, academic departments and faculties; assisting with enrolment, responding to queries, processing examination entries; working as part of a team in a flexible way to ensure the team meets its objectives and timescales. In addition, the candidate would be expected to contribute ideas and suggestions on how to improve some of the processes.
About you
The successful candidate will have expert knowledge of the SITS student information system (or other equivalent student database system) from a user perspective and of the data configuration of the system around curriculum, student record-keeping and use of the records system in a large multi-faculty university.
They will be experienced in prioritising their workload to manage competing demands and will be able to demonstrate a proactive approach in identifying and solving problems with minimal supervision.
Excellent IT, written and spoken communication skills, together with a meticulous and organised approach to working with a high standard of accuracy, are key requirements of the role.
What we offer
As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:
- 41 Days holiday (including 27 days annual leave 8 bank holiday and 6 closure days)
- Hybrid Final Salary Pension Scheme
- Cycle to work scheme and season ticket loan
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
You can read more about our commitment to Equality, Diversity and Inclusion here : https://www.ucl.ac.uk/equality-diversity-inclusion/
