Student Records Assistant United Kingdom
Job description
Vacancy Type/Job category
Clerical
Department
Education - Student Administrative Services
Salary
£23,144 - £25,138 per annum.
Location
University of Warwick, Coventry
Vacancy Overview
Full-time, permanent position. 36.5 hours per week.
The work of the Student Administrative Services provides essential support to a diverse community of students and staff, thereby enabling the work of the University. Student Records Management is a small team with responsibility for the accuracy and timeliness of records for nearly 30,000 students.
The successful candidate will need to deliver excellent customer service to students and staff. They will possess a high degree of flexibility, perseverance and a willingness to adapt to the changing demands of an increasingly varied student journey. The successful candidate will need to be prepared to constantly learn University policies and procedures and possess an ability to manage ambiguity in applying those polices and procedures for complex circumstances.
The role requires the use of a bespoke student information system, so the candidate will need to be comfortable using IT and learning new systems quickly.
We will consider applications for employment on a part-time or other flexible working basis, even where a position is advertised as full-time, unless there are operational or other objective reasons why it is not possible to do so.
To find out more or arrange an informal conversation about the role, please contact: Derek Brandist ([email protected]).
Interview Date: Week Commencing 4 September 2023.
Job Description
Students’ records are essential to enable crucial aspects of the work of the University and to ensure a quality student experience. The job holders achieve this by:
- maintaining accurate student records within the University’s student records system (SITS) and external agency databases
- giving advice and guidance to departments and students on all matters connected to students’ records
- working together with staff throughout the University to deliver a consistent, effective and efficient service.
DUTIES AND RESPONSIBILITIES
- Maintain accurate and up to date records on the University’s student record system, working to identified deadlines and in accordance with defined processes and procedures. This may involve using other University databases for certain processes.
- Answer queries and provide advice/guidance to internal and external customers, by email, telephone and occasionally in person. Queries can be broad ranging and may require redirection to other departments for resolution.
- Update external agencies, in accordance with defined processes and procedures and within agreed timescales. Ensure any external requirements are met.
- Ensure accuracy of data for which the team have responsibility. This will involve identifying errors, making enquiries with students and departmental staff as to the information provided and making corrections.
- Contribute to ensuring that defined processes and procedures remain relevant, up to date and accurate.
- Engage in University events e.g degree congregations.
Person Specification
The Person Specification focuses on the knowledge, skills, experience and qualifications required to undertake the role effectively. This is measured by (a) Application Form, (b) Test/Exercise, (c) Interview, (d) Presentation.
Essential Criteria 1
GCSE passes (grade C/4 or above) in Mathematics and English, or equivalent. (a)
Essential Criteria 2
Demonstrable IT experience including word-processing, spreadsheets, databases and email, together with a willingness to learn new IT systems as required. (a,b,c)
Essential Criteria 3
Ability to understand and learn procedures, applying them accurately and with strong attention to detail within a fairly complex and heavy workload. (a,b,c)
Essential Criteria 4
Personal time management skills and the ability to prioritise and work quickly whilst maintaining accuracy. (a,b,c)
Essential Criteria 5
Demonstrable written and verbal communication skills for interaction with University departments, students (including family members) and external organisations. Dealing with different people whilst being sensitive, tactful and ...
Essential Criteria 6
(continued...) maintaining confidentiality as appropriate. (a,c)
Essential Criteria 7
Ability to make decisions within established guidelines and procedures. (a,c)
Desirable Criteria 1
Previous experience of working in higher education or in a customer-focused role. (a,c)
Further Particulars
For further information about the University of Warwick, please read our University Further Particulars.
For further information about the department, please visit the departmental website.
Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social and cultural barriers that may otherwise prevent people from succeeding.
We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages here.
The University of Warwick holds an Athena SWAN Silver award; a national initiative to promote gender equality for all staff and students. Further information about the work of the University in relation to Athena SWAN can be found at the following link: Athena Swan (warwick.ac.uk)
The University of Warwick is one of the six founder institutions of the EUTOPIA European University alliance, whose aim is to become by 2025 an open, multicultural, confederated operation of connected campuses.
Right to work in the UK
If you do not yet have the right to work in the UK and/or are seeking sponsorship for a Skilled Worker visa in the UK points-based immigration system please click on this link which contains further information about obtaining right to work in the UK and details about eligibility for sponsorship for a Skilled Worker Visa.
Benefits and Rewards
Please refer to this link for a full list of our employee benefits here at Warwick here.
Recruitment of Ex-Offenders Policy
As an organisation using the (DBS) Disclosure and Barring Service to assess applicants’ suitability for positions of trust, the University of Warwick complies with the DBS Code of Practice and undertakes not to discriminate unfairly against any subject of a Disclosure on the basis of a conviction or other information revealed. More information is available on the University’s Vacancy pages and applicants may request a copy of the DBS Code of Practice.
Closing Date
31 Jul 2023
