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Canterbury Christ Church University has in excess of 15,000 students, 1,800 staff and campuses and centres located across Kent, as well as partnerships with regional colleges. We never sit still and always looking for new ways to transform individuals, create knowledge, enrich communities and build a sustainable future.

Applications are invited for a Student Information Officer working in the i-zone and Student Information team within the Library and Learning Resources Department, based at our Medway Campus. The i-zone is the student facing team, handing enquiries from students on all aspects of university life. The service is busy and high profile and is based within the Library and Learning Resources Department.

The i-zone and Student Information team acts as the first point of contact for all non-academic student enquiries. It refers enquiries that cannot be resolved at first point of contact, to the specialist professional services departments that it supports.

The role requires an active and intelligent approach to accessing and understanding information available on all University processes.

The Student Information Officers work on a front desk in addition to taking telephone calls, answering emails and Live Chat. The role requires confidence and the ability to be able to make accurate and informed decisions to answer student enquiries.

The role holder will be required to have a flexible approach to working hours in order to ensure that we cover busy periods with weekend and evening working, as well as Bank Holidays including the University Christmas closure period.

You will have experience of delivering excellent customer service in a frontline role such as a help desk or call centre environment. Educated to A level, you will have excellent written, verbal and interpersonal communication skills in addition to a positive and helpful attitude.

Additional Information

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you …. #yourCCCU.

Start date for applications: Monday 20th March 2023
Closing date for applications: Monday 3rd April 2023
Interviews are to be held: w/c Monday 10th April 2023 – precise date TBC shortly after close date

Any informal enquiries on the application please contact [email protected] if you need any help with the application process, please contact [email protected] quoting the relevant reference number, shown above.

Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.