An exciting opportunity has arisen for an Advisor to join our award-winning Student Hub team. Help us drive a range of customer focused services in a fast paced, multi-channel environment, and ensure effective cross team working to meet the diverse support needs of our student and staff community.

You will be responsible for providing first-class customer service to our students, staff and the wider UEL community; effectively diagnosing queries and problem-solving, providing advice, guidance, and support on a diverse range of enquiries, working closely with school teams and other professional service teams to deliver an outstanding customer-facing user experience.

Educated to A-level standard or equivalent qualification, you will bring relevant experience and have worked successfully within a front-facing/student-facing role within HE. You will have excellent organisational and communication skills; be a confident IT user; and have excellent customer service skills.

You will promote the university’s values and make a positive contribution to fostering a safe culture and creating a welcoming and inclusive community.

Never Not Moving Forward

Build your career, follow your passion, be inspired by our environment of success.

The University of East London is one of the most diverse and vibrant universities in the global capital. Our pioneering and forward-thinking vision is making a positive and significant impact to the communities we serve, inspiring both our staff and students to reach their full potential. Join us and #BeTheChange.

Born in 1898 to serve the skills needs of the 2nd industrial revolution, the University of East London has commenced Year 3 of its transformational 10-year Vision 2028 strategic plan led by our Vice-Chancellor & President, Professor Amanda Broderick, to advance Industry 4.0 careers-1st education. We have a clear route-map to provide a springboard for the jobs and opportunities of the future; drive diversity in the 4.0 talent pipeline - working in partnership to promote talent wherever it is found; and to create an inclusive and sustainable, green future.

A successful external candidate for this position would be employed by UEL Professional Services Ltd, a wholly owned subsidiary of UEL. Employees of UEL Professional Services Ltd work alongside UEL colleagues in delivery of UEL’s mission, and UEL Professional Services Ltd will adopt UEL HR policies and procedures in full. Further detail regarding employment benefits can be found at the employee benefits section of our recruitment pages.

As this role is not on the government's eligible occupations list, we are unable to offer a certificate of sponsorship. Therefore, any offer provided to the successful candidate will be on the condition that you either have or are able to independently obtain the right to work in the UK.