Student Finance Officer - Office based Darlington, North East England, England
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About the job
Job summary
Salary: £20,790 per annum
Pension: 26.6%
Location: Darlington – office based, 5 days per week
Closing Date: ongoing recruitment
Is it time you unlocked your potential?
Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.
Job description
Our Student Finance Officers are responsible for assisting our customers in their journey by resolving their requests and case manage their applications whilst learning new skills as your career progresses within SLC. This will include assessing and processing student finance applications to establish our customers' eligibility and entitlement to financial support across a wide range of SLC products. This will be done whilst providing excellent customer service by answering customer queries through our various channels including inbound and outbound calls, email, webchat and letter. The position will commence within the pre-assessing department and your development path will depend on our customer service demand meaning you may work within other areas as and when required.
This role will be office based.
Person specification
What you bring:
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Experience in working in a customer-focussed role, preferably within a high-volume contact centre or processing environment.
- A minimum of grade C GCSE English and Maths (or Standard grade) or equivalent level qualification.
- Excellent IT skills, with significant experience working with MS Office, email and multiple software platforms.
- A passion for customer service with the ability to understand customers’ needs and a desire to deliver high standards.
- The ability to use your own initiative whilst working within defined guidelines and adapt to changing working environments, in a positive manner.
- The ability to communicate clearly and effectively through a variety of channels including telephone, email, and letter.
- A commitment to continue your own learning and development whilst maintaining the key knowledge and skills required for your role.
Benefits
You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:
- 28 days annual leave plus 8 public holidays
- Option to buy/sell annual leave
- Flexi-time and flexible working options available
- Option to join the Civil Service pension scheme
- Life insurance cover for 4 x annual salary
- Enhanced company sick pay and family leave including maternity, paternity and adoption
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme
Things you need to know
Selection process details
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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Contact point for applicants
Job contact :
Recruitment team
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