Student Finance Adviser Remote
Job description
We’re currently recruiting for a Student Finance Adviser to provide guidance on general financial queries to our students throughout the learning journey. If you have a passion for supporting students and/or a background in dealing with financial queries, then we’d love to hear from you.
You may currently be working as a:
Financial Support Adviser
Financial Administrator
Customer Services Adviser
Student Services Adviser
Customer Services Representative
Student Support Adviser
About Kaplan Open Learning
At Kaplan Open Learning, we are experts in online Higher Education. Working closely with our partner universities, our vision is to become a world leader in online learning, making higher education accessible to anyone with the potential and drive to succeed.
We develop, deliver, support and market, sector-leading online higher education programmes to a global student audience. Our innovative and unique online pedagogy utilises the latest digital learning technologies to provide teaching excellence and a world-class student experience.
We work in collaboration with our university partners to develop engaging, interactive learning materials using the latest digital learning technologies. This approach blends our unique online pedagogy with the research-led subject expertise of our partners.
Role Summary
The Student Finance Team sits within the Student Services department, alongside teams focused on the provision of pastoral support relating to student needs and welfare, the student experience, and academic study skills.
Members of the Student Support Finance Team work closely with the Student Support Teams and also the Finance Department in order to provide a high level of student-facing support specifically focused on the financial requirements and expectations of studying online across an expanding portfolio of programmes.
The principal focus of a Student Finance Adviser is to provide focused advice and guidance to students and staff around financial matters and processes, ensuring the provision of a high-quality service and professional advice, guidance and support to positively influence student progression, engagement and retention.
Key Responsibilities
Provide advice and guidance directly to students regarding general financial queries relating to their studies.- Provide advice and guidance to students and staff on key policies and procedures surrounding student finance/tuition fees.
- Provide advice and guidance to students on how their finances may impact their study progression and speed.
- Work in collaboration with the Finance Department to resolve student queries.
- Provide tailored and sensitive advice and guidance in relation to a student’s individual student finance record.
- Support newly enrolled students with the application and completion of finance obligations, for example loan applications
- Support the Disability Team in advising students on how to apply for DSA funding and offer guidance where needed.
- Identify students suffering from financial issues and work with the Student Support Team to ensure that they receive the appropriate support and advice needed.
- Assist the Student Finance Manager with the development of accessible materials to support students.
Person Specification and Key Competencies
An Undergraduate degree or equivalent qualification- Excellent numeracy skills
- Excellent communication, listening and interpersonal skills
- Evidence of the ability to manage a busy workload to tight deadlines
- Excellent organisation and attention to detail
- Evidence of initiative and problem-solving skills
- Excellent IT skills with a desire to embrace new technology
- A professional manner and an ability to handle sensitive information
- A desire to work in a highly collaborative environment
- A willingness to understand and adapt to new challenges
- Knowledge or understanding of the student loan funding system in the UK
Application Method
If this sounds like the kind of job you'd enjoy, please apply with your CV. In your cover letter, please answer the following questions as part of your application to help us understand your motivation for applying for this role:
Why do you feel you are the best candidate for this position? (100 words maximum).- Tell us about your previous experience supporting students/clients? (100 words maximum).
- In your own opinion, why can dealing with financial matters be sensitive? (100 words maximum).
Please note that answering these questions is an integral part of the selection process, and we will not be able to consider applications without this information.
Working Arrangements
The vast majority of this role will be based remotely, and you will be working from your own home. However, you would be required to attend our office in Leeds (LS1 5HN) once per month. Please note travel expenses to the office will not be reimbursed. These monthly visits are to encourage staff to utilise the office space for key meetings, training sessions, team building, project work and maintain the positive, creative and innovative culture at Kaplan Open Learning.
Your monthly visits to the office would be flexible and arranged in advance with support from your line manager. You would not be restricted to certain days/dates within the month. However, we'd always try to arrange visits in advance so you and your team can meet face to face.
Further Information
Starting Salary: £23,500
Closing Date: 24th February 2023
Mode of Interview: All interviews will be held via Zoom/Teams.
Benefits
Contributory pension scheme- Life assurance and income protection schemes
- 28 days holiday plus bank holidays
- Working hours 37.5 per week
- Remote working opportunities
- The opportunity to grow as part of a division in a successful multi-national education company.
At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If as a disabled applicant (as defined under the Equality Act 2010) you would like to request that your application is considered our Guaranteed Interview Scheme (GIS) please let us know using this form
As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check.
Applicants must be able to provide proof of eligibility to work in the UK.
£23,500.00 Per Annum
