Student Finance Adviser

Student Finance Adviser Remote

Kaplan International
Full Time Remote 23500 GBP ANNUAL Today
Job description

We’re currently recruiting for a Student Finance Adviser to provide guidance on general financial queries to our students throughout the learning journey. If you have a passion for supporting students and/or a background in dealing with financial queries, then we’d love to hear from you.


You may currently be working as a:


Financial Support Adviser

Financial Administrator

Customer Services Adviser

Student Services Adviser

Customer Services Representative

Student Support Adviser


About Kaplan Open Learning


At Kaplan Open Learning, we are experts in online Higher Education. Working closely with our partner universities, our vision is to become a world leader in online learning, making higher education accessible to anyone with the potential and drive to succeed.


We develop, deliver, support and market, sector-leading online higher education programmes to a global student audience. Our innovative and unique online pedagogy utilises the latest digital learning technologies to provide teaching excellence and a world-class student experience.


We work in collaboration with our university partners to develop engaging, interactive learning materials using the latest digital learning technologies. This approach blends our unique online pedagogy with the research-led subject expertise of our partners.


Role Summary


The Student Finance Team sits within the Student Services department, alongside teams focused on the provision of pastoral support relating to student needs and welfare, the student experience, and academic study skills.


Members of the Student Support Finance Team work closely with the Student Support Teams and also the Finance Department in order to provide a high level of student-facing support specifically focused on the financial requirements and expectations of studying online across an expanding portfolio of programmes.


The principal focus of a Student Finance Adviser is to provide focused advice and guidance to students and staff around financial matters and processes, ensuring the provision of a high-quality service and professional advice, guidance and support to positively influence student progression, engagement and retention.


Key Responsibilities


  • Provide advice and guidance directly to students regarding general financial queries relating to their studies.
  • Provide advice and guidance to students and staff on key policies and procedures surrounding student finance/tuition fees.
  • Provide advice and guidance to students on how their finances may impact their study progression and speed.
  • Work in collaboration with the Finance Department to resolve student queries.
  • Provide tailored and sensitive advice and guidance in relation to a student’s individual student finance record.
  • Support newly enrolled students with the application and completion of finance obligations, for example loan applications
  • Support the Disability Team in advising students on how to apply for DSA funding and offer guidance where needed.
  • Identify students suffering from financial issues and work with the Student Support Team to ensure that they receive the appropriate support and advice needed.
  • Assist the Student Finance Manager with the development of accessible materials to support students.


Person Specification and Key Competencies


  • An Undergraduate degree or equivalent qualification
  • Excellent numeracy skills
  • Excellent communication, listening and interpersonal skills
  • Evidence of the ability to manage a busy workload to tight deadlines
  • Excellent organisation and attention to detail
  • Evidence of initiative and problem-solving skills
  • Excellent IT skills with a desire to embrace new technology
  • A professional manner and an ability to handle sensitive information
  • A desire to work in a highly collaborative environment
  • A willingness to understand and adapt to new challenges
  • Knowledge or understanding of the student loan funding system in the UK


Application Method


If this sounds like the kind of job you'd enjoy, please apply with your CV. In your cover letter, please answer the following questions as part of your application to help us understand your motivation for applying for this role:


  • Why do you feel you are the best candidate for this position? (100 words maximum).
  • Tell us about your previous experience supporting students/clients? (100 words maximum).
  • In your own opinion, why can dealing with financial matters be sensitive? (100 words maximum).


Please note that answering these questions is an integral part of the selection process, and we will not be able to consider applications without this information.


Working Arrangements


The vast majority of this role will be based remotely, and you will be working from your own home. However, you would be required to attend our office in Leeds (LS1 5HN) once per month. Please note travel expenses to the office will not be reimbursed. These monthly visits are to encourage staff to utilise the office space for key meetings, training sessions, team building, project work and maintain the positive, creative and innovative culture at Kaplan Open Learning.


Your monthly visits to the office would be flexible and arranged in advance with support from your line manager. You would not be restricted to certain days/dates within the month. However, we'd always try to arrange visits in advance so you and your team can meet face to face.


Further Information


Starting Salary:
£23,500

Closing Date: 24th February 2023

Mode of Interview: All interviews will be held via Zoom/Teams.


Benefits


  • Contributory pension scheme
  • Life assurance and income protection schemes
  • 28 days holiday plus bank holidays
  • Working hours 37.5 per week
  • Remote working opportunities
  • The opportunity to grow as part of a division in a successful multi-national education company.


At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If as a disabled applicant (as defined under the Equality Act 2010) you would like to request that your application is considered our Guaranteed Interview Scheme (GIS) please let us know using this
form


As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check.


Applicants must be able to provide proof of eligibility to work in the UK.


£23,500.00 Per Annum

Student Finance Adviser
Kaplan International

kaplan.com
Fort Lauderdale, United States
Andrew S. Rosen
$2 to $5 billion (USD)
10000+ Employees
Subsidiary or Business Segment
Education Support & Training Services
Education
1938
Related Jobs

All Related Listed jobs

Assistant Manager - Live in
Harvester Milton, East of England, England 29650 - 32000 GBP ANNUAL Today

20% discount across all off our brands for up to 5 friends and family. Use your management experience to support the General Manager in the day to day running

Signaller Grade 2 - Hereford
Network Rail Hereford, England 32210 GBP ANNUAL Today

You should be creative and adaptable with excellent writing skills and a unique voice. Writing, editing, publishing, and promoting content.

validation engineer
Roche Indianapolis, IN Today

The Position

Doing now what patients need next. A pioneer in the development of blood glucose monitoring and insulin delivery...

Business Intelligence Developer
Tameside and Glossop Integrated Care NHS Foundation Trust Ashton-under-Lyne, England 33706 - 40588 GBP ANNUAL Today

Band 6 subject to Job matching. Excellent SQL and report developer, you will need to have adequate technical skills, particularly in SSRS, Microsoft Power BI

Store Assistant - Days
ASDA Basingstoke, England 11.71 GBP HOURLY Today

On the Our Asda' benefits site, you will have access to a wide range of discounts across various activities and services, anything from airport parking to