Student Experience Birmingham, England
Job description
An opportunity has arisen for a highly motivated individual to join the administrative team in the College of Business and Social Sciences (BSS) Office.
You will be responsible for the provision of an effective and efficient support service to undergraduate and Exchange students. To make suggested improvements to the student experience and work to implement them. You will work closely with academic and professional colleagues, plus a range of central support services. The role is vital in supporting students and enhancing their experience of studying at Aston, whilst also ensuring consistency and efficiency of administrative processes and assisting with the development and implementation of key strategic initiatives. You will act as an advisor for students who may be experiencing difficulties, alongside managing various complex administrative processes. You will line manage a team of student support coordinators, represent the College on University-wide committees and working groups, advise on complex decisions and manage/create information via Solve and our VLE (Blackboard).
Educated to Degree level or equivalent, you will have experience of supervising or managing staff within the Higher Education sector, preferably in a student support related or customer focused role. Excellent interpersonal and communication skills are essential for this role, along with the ability to plan and organise a large workload under pressure and with minimal supervision. Excellent problem solving skills and a high level of accuracy are essential. Experience of working with SITS, Solve and Blackboard is also desirable.
What we offer:
- Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.
- The role is offered as 'dynamic working', which means working both on campus and from home dependent on the activity. Further information on dynamic working can be found here.
- Excellent training and development opportunities.
- A generous annual leave scheme with 30 days bookable leave and a further 13 days bank holiday and University open days (you would need to amend the leave depending on the grade of the post).
- Everyday discounts to a number of activities and retailers.
- Great family friendly policies.
- On site gym and pool with discounted staff membership available.
