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Are you looking for your next exciting career opportunity? We could have the perfect role for you. We are looking for a talented team leader and operational manager for our Student Casework Unit. Come and join the USW family - we have a professional, welcoming and flexible working environment where you can further develop and undertake worthwhile work that makes a difference.

We are seeking someone who has developed their skills and experience working in a similar team management role, across one or more areas of case-handling, complaints, policing, legal, investigative or customer service roles. We can develop you in the specifics of Student Casework, just let us see that you have the ability to transfer your skills and experience to this new role.

You will have experience in team leadership with the ability to build a high-performance culture in a service area with deadlines, service expectations and challenging cases. You will have excellent communication and organisational skills and be proficient in operational planning, establishing clear priorities, service standards and new ways of working whilst engaging and empowering staff.

Academic Registry is one of the University of South Wales’ (USW) professional service departments, delivering a range of key administration and information services for students throughout their studies, from enrolment to graduation. We also oversee the University's arrangements for academic quality assurance and enhancement and provide casework services for students.

This is a full-time permanent role. The University is currently operating a hybrid model of working; however, you will be expected to work on campus for part of the week. While the role will be based in Academic Registry at Pontypridd, you may also be required to work at the University’s other campuses at Cardiff and Newport.

Benefits on offer include 35 days’ annual leave plus bank holidays, a generous pension scheme and family friendly policies. A flexible approach to working hours may be necessary, with some work occasionally taking place outside normal office hours.

Our people are our most important resource. We aim to enable staff to develop careers within the Academic Registry and across the wider HE sector, offering developmental and career enhancing opportunities. We embrace the University’s Core Values and the Association of University Administrators ‘Professional Behaviours Framework’.

For an informal conversation about this post please contact Siobhan Coakley: [email protected]

If you are a successful candidate and this position will be your first professional services role at the University (or you are currently employed by PSS Ltd), you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and Colleges. If you are an internal professional services candidate, you will continue to be employed by the University of South Wales.

Discover the advantages of working with us at USW: http://tiny.cc/PSSatUSW