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About the vacancy: The University of the West of England (UWE Bristol) is committed to supporting its students and providing an inclusive campus approach to service delivery. This is an exciting opportunity to be part of our newly established 24/7 Student Support team working together to provide an out of hour’s advice and support service to students. The team provide an initial response to vulnerable students and supporting concerned families, students, and staff. As part of the inclusive campus approach, you will work closely with colleagues in Accommodation Services, Security and Operations, Duty Managers, and external agencies such as the emergency services, mental health support and charities.

A key part of the team’s work is to assess risk and work with the student, family, or colleagues to enable risk to be lowered. The team link in closely to others working during the day and are supported by standard operating processes (SOPs).

Foundational to this role is the ability to listen, assess and reassure service users before initiating/coordinating an effective response, ie. that which reduces or removes the vulnerability of our students in terms of academic failure, withdrawal, distress, or personal harm. The team will adopt a coaching approach to build resilience within the student community, ensuring students are fully engaged in their own solutions.

This vacancy is to support and manage the team working overnight. The postholder will work a shift pattern of 3 nights on and 4 nights off 7pm to 7am including weekends, bank holidays and university closure days. It is a fixed term role for a period of 2 years.

Although you will be based at Frenchay, as need arises you will need to visit Glenside or the City Campuses.

About you: You combine knowledge and understanding of best practice in risk assessment, triage, and customer care. You adopt a collaborative way of working with a coaching approach to connect into the resourcefulness and expertise of Professional Services, Academic Teams and NHS partners.

Energetic and resilient, you enjoy working at pace and are comfortable with complexity and uncertainty. You have excellent communication and influencing skills and establish credibility quickly with staff at all levels. You are passionate about higher education and can inspire your colleagues individually and collectively to deliver the best possible support for students.

To be successful in the role you will need:

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed – £300m has been invested in new state-of-the-art learning spaces and accommodation while we continue to develop incredible new facilities to enhance our offer even further.

Frenchay campus has excellent transport links; as well as being located near the motorway network we are within walking distance of two train stations, our bus terminus connects us to the local bus and metrobus network and we also have a range of cycling and changing facilities.

We are one of the largest providers of Higher Education in the South West with 32,000 students, 250,000 alumni and 4,000 staff from across the globe. We are both globally connected and regionally embedded, with a strong network of employer and partner connections.

We have a lot to be proud of at UWE, our achievements include scoring above sector average for student satisfaction, we are ranked 24th in The Guardian Best UK Universities 2022 and 39th in the latest Times Higher Education 'Table of Tables'.

We are an ambitious and values led university. We're focused on solving future global challenges through outstanding learning, world-leading research and a culture of enterprise and we are looking for people who share our core values to help us achieve those aims.

With inclusivity as a core value, UWE Bristol recognises the power of a truly diverse university community. We support and celebrate the diversity of our staff and students as a key driver for innovation and success, promoting pathways and achievements to inspire and generate confidence and ambition.

In addition to progressive pay rates, we offer a wide range of employee benefits including:

We also offer a wide variety of in-house training courses and development programmes and provide a tailored professional programme to support our academic colleagues in delivering the highest in professional teaching standards.

Proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always on the lookout for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing staff community of over 4,000 individuals and find yourself in a stimulating and supportive environment where you’ll thrive. Add your individuality to ours to help set us apart.

We particularly encourage applications from Black, Asian, Multiple Heritage or Other Minority Ethnic candidates as we are currently under-represented in these areas within UWE Bristol however all appointments are made strictly on individual merit.

If you would like an informal discussion about this opportunity, please contact Emma Sheppard on 0117 3282018 or email: [email protected]

This is a full-time, fixed-term post for 2 years working shifts of 3 nights on and 4 nights off 7pm to 7am. Your pay will include enhancements for night-time working.

This post is not available on a job share basis, interviews are likely to take place Wednesday 26 July 2023.

UWE Bristol is a campus-based University and it is important for our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for all your time.

The University’s normal practice is that new appointments will be made at the starting point of the grade.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK.

Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable.

Please note that UWE does not cover any visa or health surcharge costs.