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Job Title: Student Success Advisor

Summary: Works in Student Success Services and reports to the Associate Director of Student Success. The primary responsibility of this critical student support role, is to successfully transition our new online student’s onboarding and increased readiness into the learning management system called Canvas (LMS). This requires frequent high-touch student communication and engagement services that encourages onboarding support to drive student achievement. You will partner in tandem with the Financial Aid and Admissions Departments to proactively ensure all students have cleared all necessary requirements to successfully begin their online education.

This position as with all CHCP positions requires adherence to CHCP’s core values, which are the basic elements of how we go about our work. They are the practices we use (or should be using) every day in everything we do. Our core values are a small set of timeless guiding principles which we live by and include:

Key Duties and Responsibilities:

• Responsible for successfully transitioning new online students from the Admissions Department to the Student Success Services and the functions of the Canvas Learning Management System (LMS).
• Work in team environment with Financial Aid and the Admissions Department to assist students in completing the requirements necessary for enrollment, by review report data and team interactions.
• You will attend weekly scrub (show) meetings with Financial Aid and the Admissions Department to understand new student status and successful progression.
• Successfully assist new online students in completing their orientation requirements to ensure they are prepared and ready to begin their course work on the first day of the term.
• Regularly reports on students at risk of cancelling or not meeting academic requirements during the Cancellation period (first four weeks of the term).
• You will be responsible for the improvements in student retention and student satisfaction outcomes.
• Develop and maintain a bank of student services assistance options geared to student needs (e.g. referrals to child care, transportation, part time jobs, etc.).
• Insures follow up actions based on student survey results, withdrawal data, and other sources of information to get at root causes for student withdrawals prior to completion and drive improvements in student satisfaction and retention.
• Responsible for student activities (Welcome Weeks, Student Appreciations days, etc.).
• Assist with daily follow up on absent students that requires frequent calls, texting, sending emails, and status notes.
• Communicate with students one on one to discuss special topics, training and coaching.
• Oversees and provides direction for Student Mentors, Student Ambassadors and Student Clubs.
• Organize and facility community service opportunities for students, staff and faculty participation.
• Perform other duties as assigned by the Associate Director of Student Success.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience:

High school diploma or GED required; degree preferred