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Motivated by the belief that every student has the potential to achieve life-
changing success and make a society-shaping impact, this role will support the
embedding of employability and enterprise across the University of Sunderland,
and the creation of confident and motivated students who develop into
professional, adaptable, and engaged graduates with rich and rewarding life and
career prospects, by ensuring that:

Front-line information and advice about student and graduate opportunities is
effective, inclusive, positive and supportive.

Students are aware of and can participate in work experience and career
related events, fairs and opportunities and that online vacancy and event
management systems are maintained.

Increased student and graduate engagement are achieved by working with
colleagues to devise innovative and creative awareness raising approaches.

Key Responsibilities
and Accountabilities:

Delivery and co-ordination of the Professional Insight scheme to students.
Assist colleagues to deliver a range of other career related opportunities and

events.
Work with colleagues and local employers to maintain and co-ordinate a

steady flow of student opportunities.
Provide a first point of contact service for targeted students, graduates and

other stakeholders. Support any queries and issues, assessing appropriate
options and referring to appropriate colleagues as necessary

Be responsible for the monitoring and maintenance of relevant online
bookings for appointments and events.

Actively participate in the promotion of the CfGP’s functions and services to
internal and external stakeholders.

Effective use of web technology, social media and other marketing
mechanisms to promote CfGP activities.

Assist in the promotion of activities and events through attendance at
University, Faculty and centrally organised events including Open Days,

Freshers Fairs, and Induction sessions and Roadshows.
To provide operational leadership in key functional areas by way of continuous

improvement and customer satisfaction.
Support the University in its commitment to improving and increasing the

graduate prospects of our students through high quality employability and
enterprise interactions.

To develop links and relationships with the wider University community and
external stakeholders to communicate and increase awareness of the CfGP’s
agenda.

Perform other such duties as the Student Opportunities Manager may from
time to time require.

Special
Circumstances:

Expected to attend and participate in occasional evening and weekend working,
and travel nationally and internationally when required.

University of Sunderland
Role Profile
Part 2

Part 2A: Essential and Desirable Criteria

Qualifications and Professional Memberships

Essential:
Qualified to A level standard and/or substantial experience in a relevant role.

Desirable:
First degree or other higher education qualification.

Knowledge and Experience

Essential:
Experience of working in a fast paced, frontline, face to face, awareness

raising, stakeholder animation, advisory and/or information-giving role.
Proven experience of working within a role that requires effective planning

and organisational skills, strong attention to detail and an ability to deal with a
variety of complex and/or unexpected situations.

Ability to develop and enhance systems and processes, and experience of
using technology to do so.

Proven ability to work within a high performing team, to work without direct
supervision and to take initiative; the judgment to know when to escalate
problems.

Evidence of an enterprising and continuous improvement mindset, always
seeking opportunities to understand impact and improve personal practices.

Evidence of successfully engaging and animating others through written,
digital and oral communication skills with experience of public speaking and
presenting to large groups.

Analytical and problem-solving skills with the ability to deliver accurate work
to time, within periods of competing priorities and to high levels of customer
satisfaction.

Desirable:
Experience of working in a Higher Education environment.
Knowledge and understanding of graduate employability and enterprise and

the role they play in the decision making and development of students and
graduates.

Part 2B: Key Competencies
Competencies are
assessed at the
interview/selection
testing stage

Service Delivery
The role holder adapts services and systems to meet customers’ needs and

identifies ways of improving standards.
Learns from complaints and takes action to resolve them.
Collates feedback and views from customers and keeps up-to-date with

market trends to inform service development and make changes.
Actively promotes services.

Oral Communication
The role holder routinely explains more complicated non-routine

matters/policies/procedures clearly by explaining technical/specialist terms
commonly used in own area of work. Adapts the style of communication to the
audience and ensures understanding.

Written and electronic communication
Routinely required to understand, use and interpret technical/specialist terms

commonly in use in own area of work and explain complicated non-routine
matters/policies/procedures clearly through a range of appropriate methods
and with consideration to the audience.

Knowledge and Experience
The role holder applies knowledge and experience of professional and/or

technical practice and interprets and shares knowledge by advising and guiding
others as required.

Undertakes periodic updating of skills and knowledge.

Pastoral Care and Welfare
The role holder deals with individuals showing signs of distress, calms,

reassures and where necessary and appropriate, initiates action by referring to
others.

Is the first point of contact for students or staff with sensitive and emotional
situations

Occasionally will be required to deal with difficult welfare situations with staff
or students in accordance with the organisation’s policies and procedures,
recognising when more complex situations should involve others

Planning and Organising Resources
The role holder suggests ways of improving working practice and use of

resources.
Creates realistic plans to effectively manage own workload, prioritising work to

meet personal and team objectives.

Teamwork and Motivation
The role holder works as a proactive and collaborative member of a team, e.g.

provides support and encouragement to less experienced team members, sets
an example and shows a flexible approach to delivering team results.

Date Completed: January 2023