Student Advice and Guidance Assistant (Casual) Wrexham, Wales
Job description
Casual - Fixed Term for 5 months
Student and Campus life (student services) team require a person with experience in a customer facing role.
The department covered by student support, which includes ASK, Mental health and Counselling, funding and money advice, chaplaincy and the wider department in student and Campus life, including carer and employability and inclusion.
The Student Advice and Guidance assistant will provide the front-line enquiry service within the Ask Area of the Hub and as such be the first point of contact for students, staff and visitors, providing a welcoming, responsive, professional and efficient customer focused service.
The post holder will be required to develop and maintain an excellent knowledge of the student facing services provided by Student and Campus Life and other University services. They will be expected to adopt the most appropriate response to the individual needs of each student, wherever possible addressing the issue on the spot or - if not possible - arranging for the student to receive effective support from advisors or relevant professional services within the University. It is desirable that the post holder be able to communicate in Welsh, however, this is not essential.
The post holder will be primarily based in the Edward Llywd Building on the Plas Coch campus and will also offer support in different locations on this campus as well as other satellite sites such as Regent Street, Optic and Northop campuses. This is a on campus role.
For further enquires please contact [email protected]
