Strategic Client Onboarding Manager, EMEA
Job description
Who we are and what we do Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities. Why should you be part of Deel's success story? A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance. What you’ll do at Deel Help new strategic customers with onboarding and successful deployment during their first 30-60 days on the Deel platform Becoming an expert user of the Deel platform to train customers and provide credible guidance on features and functionality Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation Some key qualifications At least 2-5 years experience in a Customer Onboarding or Customer Success role supporting a B2B SaaS product Focused, action-oriented, and always anticipating next steps: a natural project manager High attention to detail and can design an organized, effective onboarding plan and schedule for clients Enjoy teaching others, be it a customer or a colleague Customer obsessed and have significant experience building customer relationships Team player, and enjoy working on a diverse team. Driven, think on your feet, and thrive in a fast-paced, challenging environment. Clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members. Based in the EMEA region (or time zone) Bonus points if you Have experience working with clients and team members from multiple countries and across multiple time zones Have experience working on a remote team Have experience working at a high growth start-up or scale-up Have Fintech or HRtech experience Are multilingual (fluency in English is essential, fluency in Spanish and/or Portuguese is a bonus) Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. At Deel, you’ll enjoy: Computer equipment applicable to your role Stock grant opportunities Additional perks and benefits based upon your employment status and country The ability to choose where you work whether it be your home, the beach, or a WeWork At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.
