Strategic Account Manager London, England
Job description
About CitySwift
CitySwift's big data platform powers major bus networks across the globe. Since its inception, CitySwift has built the world's first Mobility Intelligence as a Service platform, with a suite of products that enable bus companies to adapt bus networks for maximum efficiency and growth.
At CitySwift, you'll get the chance to do meaningful work with measurable impact. We are revolutionising the public transport industry and are looking for people who are driven by passion and fueled by ambition to join us on our mission.
About the Role
Reporting to the Head of Sales, we are looking for an energetic, self motivated professional with great communication skills. The ideal candidate is highly organised, detail oriented and brings a can-do attitude to a team of hardworking sales professionals.
As the Strategic Account Manager you will be responsible for building and maintaining relationships with the C-level within a base of existing enterprise accounts, working towards renewals and identifying upsell opportunities to hit revenue targets. This role will work closely with our Business Development, Customer Success, Product, Tech and Marketing teams to drive adoption and advocacy of our platform while engaging with senior industry stakeholders to develop and retain key client relationships.
The role will provide a primary point of contact for clients, to ensure the client's ongoing customer satisfaction and the retention of their business. The Strategic Account Manager should develop solid business relationships, understanding client's needs so that they are able to identify the need for new and repeat business
Responsibilities
- Build a deep understanding of our products and key markets in UK, Ireland and across Europe
- Manage an end-to-end sales cycle including technical, operational and executive stakeholders at large global bus organisations
- The ability to partner with a customer and influence them through thought leadership, industry best practices and deep product knowledge
- Work closely with Customer Success, Business Development, Product, Tech and Marketing teams to expand our footprint across Europe
- Establish yourself as a key contact to priority clients and support them in resolving any issues that they have, and optimising their use of CitySwift's products in order to increase revenue.
- Take charge of strategic account planning for key clients.
- Build executive alignment with key stakeholders and decision makers
- Educate prospects on product features, benefits, and configuration options
- Work closely with champions and stakeholders to develop proposals and business cases for large scale deployments
- Provide weekly feedback & forecasting on all account activity
- Support CitySwift's business by sharing client feedback with Product, Tech and Customer Success teams.
- Work closely with Marketing and Business Development team to develop account-based marketing and sales plans
- Demonstrate excellent CRM adoption for managing your pipeline and account plans
Requirements
- 2+ years' experience in B2B Enterprise SaaS sales and/or impact selling.
- Strong ability to influence through persuasion, negotiation, and consensus building
- Comfortable with conversations that may become detailed or technical
- You have excellent communication skills, both oral and written. You also have strong presentation skills and a demonstrated ability to sell to the C-suite
- You have experience travelling regularly as part of your job.
- Self-motivated, able to work with minimal supervision and be accountable
- You are highly organised and comfortable managing multiple high priority projects simultaneously
- Demonstrated ability working towards tight deadlines / quarterly targets
It would be great if you could bring
- At least 2-3 years of successful commercial experience in the Public Transport Sector (Desirable)
Benefits & Perks at CitySwift
- Very Competitive Salary and On Target Earnings (OTE) available to our Commercial Team
- Automatic enrolment into our pension scheme for all employees, matched company contributions
- 100% Company paid healthcare available to all employees, with the option to add dependents discounted
- Flexible working hours and remote working opportunities based on role
- Opportunity to make your mark in a high growth Irish Tech Company and help us in our mission to reduce global emissions from transport
- Office in City Centre location in Galway
- Bike to Work & TaxSaver commuter scheme
- Active social club where employees are encouraged to have fun together both inside and outside of work!
- 25 days annual leave allowance, with additional company days off given throughout the year
- Mental Health support (Employee Assistance Programme (EAP), Wellbeing supports (yoga, fitness classes) and free eye tests
- Automatic enrolment for all employees into our Life Insurance scheme
- Employee referral program available to all employees, opportunity to earn up to €4,000
- Maternity and paternity benefits (100% maternity pay for employees over 2 years of service)
- Paid Company sick pay
- Service Recognition Awards and Personal Celebration benefits available to all employees
- Work Abroad Program available to all employees
