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Job description

The starting range for this post is £21,000 per annum, £23,000 per annum dependent on experience.

YIFANG – Fruit Tea, the leading company in the bubble/fruit tea industry is looking for 1 enthusiastic Store supervisor who will drive the business, embed change and improve our shops’ performance at our new brand store Yifang Oxford.

When a customer walks through our doors, we want them to be wowed – and that’s down to you and your team!

***ABOUT YOU***

As a Yi Fang Store supervisor you’ll be at the very heart of our business, championing a much-loved brand.

Thanks to you, it will be a great place to be – for customers and team members alike.

You’ll create a lively, friendly atmosphere, where everyone feels welcome. It’s a job for a great manager and brand ambassador – someone who champions YiFang and inspires teams to achieve.

As a skilled professional, you will be ready to lead people through the full-service cycle, right through to closing a sale and ensuring a great customer experience. You know about every element of the service process and know how to track P&L, plan staff rotas, plan stock ordering and forecast sales whilst monitoring costs and delivering on KPIs.

However, it’s the customer experience you create that will send sales sky-high.

***MAIN RESPONSIBILITIES***

- Managing and overseeing shop operations, developing a routine for opening and closing, ensuring efficient functioning of the shop, managing the sales floor and providing maximum profitability

- Implementing human resource duties including training, managing schedules, assigning responsibilities and setting sales quotas and performance management based on metrics

- Administrating accounting functions, meeting monthly, quarterly and annual sales and financial targets, managing the budget

- Controlling inventory to ensure sufficient stock, daily and weekly counts, rotated and changed by season, shop special or sales

- Enforcing exceptional customer service, setting criteria for staff, establishing security and safety measures, creating emergency and lock-down strategies and ensuring health and safety compliance

- Managing loss prevention through security requirements and monitoring strategies, auditing paperwork and inventory levels and appropriately handling broken or damaged merchandise

***SKILLS***

- Coaching skills to train, mentor and motivate staff on company standards, effective sales techniques and product knowledge to attain performance-based results and team development

- Product display creation skills and cleanliness to maintain a presentable shop image

- Excellent communication and interpersonal skills to deal with people and companies, problem solve and relay staff duties and instructions

- Exceptional decision-making and problem-solving skills to make quick decisions, deal with staff or vendor problems and resolve conflict

- Customer service skills to help generate marketing programs to increase sales and retain a customer base

- Good understanding of maths and analytic knowledge to generate financial records and properly manage cash and budgets

*** ABOUT YIFANG***

Yi-Fang married a young farmer in Taiwan. Yi-Fang family has been planting pineapples for three generations, working long days to make a living. One day, Grandma Yi-Fang turned the overripe pineapples into a wonderful homemade jam. She invented the secret recipe behind our famous drink, the YiFang Fruit Tea, by adding this preserved pineapple jam to the tea she often served her husband. We named the company, and our most sought-after drink, in her honour.?

With every sip, we strive to bring you the warmth and nostalgia of early-Taiwanese hospitality. We infuse each cup of tea with seasonal fruits and local ingredients, never using concentrated juice or artificial flavours. This way, we capture the same taste and experience that Yi Fang created all those years ago.

The number of stores is growing and to keep up with our customer demand, we need special team members, just like you, to join us now, to grow with us and to deliver our quality drinks to our growing customer base and beyond.

***BENEFITS***

Rewarding career

Development opportunities

Bonuses

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Salary: Up to £21,000.00 per year

Benefits:

• Company pension
• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus

Application question(s):

• What is your current notice period?
• This is a full time position, are you available to work full time?
• When are you available to start?

Experience:

• F&B Shop Supervisor: 1 year (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: One location