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About the role:

The Store Supervisor in our new London store, is responsible for overseeing the day-to-day operations of the store, driving KPI’s and ensuring the store team provides the Fold gold standard customer care, product knowledge and sales support for our customers. Reporting to the London Store Manager, this is a varied role so a “can-do” attitude and willingness to roll up your sleeves is required!

We offer late night appointments, so the expectation to be flexible with evenings and Saturdays is crucial.

Your responsibilities:

• Perform managerial duties in the manager’s absence including opening/closing checklists, organising the daily run and day to day processes.
• Work closely with the manager to find ways to encourage/incentivise the team in a creative and productive way.
• Assist manager in organizing, planning and implementing store strategy.
• Being commercially minded, driving the store success by identifying sales opportunities and store growth and reporting to the manager on store performance.
• Execute daily customer service operations: sales processes, orders, client requests and payments.
• Delegate tasks effectively and appropriately to create a self-managing team.
• Work alongside the styling team to deliver sales targets and ensure KPIs are met. Deliver daily team briefings to motivate staff to achieve sales providing support and direction to the team where needed and using coaching/ training to help staff reach their potential.
• Handle customer service issues and challenges in a professional and calm manner. Be the “go to” person for resolving customer issues.
• Monitor and maintain store inventory and stock levels through monthly stock takes, 10 cycle counts a week and report results.
• Set, communicate and maintain the Fold gold standards across the store with the team, including ensuring all employees adhere to company policies and guidelines.
• Implement CRM initiatives to develop a clientele network, including innovative ways to increase customer loyalty, retention, satisfaction and spend whilst building up a personal client base and oversee your own clientele book.
• Complete product training with team members to maintain high levels of product knowledge.
• Monitor competitor activity and local trading patterns and report to the manager.
• Processing delivery and mid-week top up to ensure current collection is replenished and up to date.
• Go above and beyond to ensure the customer needs are met and consistently deliver the best customer experience.
• Be highly confident with one on one and personal styling appointments, with the ability to adapt your styling approach whilst being a Fold brand ambassador and role model for the rest of the team with selling technique / upselling.
• Consistently maintain high retail standards across; VM, stock presentation, aesthetic and brand representation.
• Support with process / stock / Netsuite.
• Involvement in brand events.

Your skillset:

• Have previous retail Supervisor experience, including driving sales in a boutique store, styling or a similar environment.
• Be passionate about styling and building customer relationships.
• Be familiar with high end sales processes, behaviors, customers and brands.
• Be confident leading and managing a team with confident communication skills.
• Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team.
• Have a good understanding of KPIs within a retail environment.
• Be a motivated and supportive leader to the team.
• Oversee, plan and prioritise daily tasks .
• Understanding the importance of styling as well as the behind the scenes/administrative aspects of the role.
• Have experience with alterations is beneficial but not required.
• Be able to handle customer service issues and challenges in a professional, calm manner and think on their feet to resolve issues.
• Be driven to exceed targets and be focused on optimizing sales opportunities with an eye on growing the brand through each incremental relationship and sales.
• Be extremely passionate about The Fold, and act as an ambassador for the brand at every opportunity.

Benefits of working with The Fold:

• 25 days holidays in addition to the usual bank holidays.
• Modern West London office with complimentary drinks and fresh fruit.
• Inspiring Q&A talks with leading professionals.
• A Fold Gift card allowance to spends at The Fold.
• A Staff discount policy with 50% off full retail price.
• Bike to work scheme, save on the cost of bikes and equipment.
• Regular team socials.
• In our office, you can expect to enjoy complimentary Nespresso coffee, fresh fruit and treats. Out of work we’ve enjoyed Secret Cinema, Crazy Golf, Escape Rooms, Ice skating as well as enjoying homemade cocktails and casual beers.

Our Culture:

We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example – never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business:

To apply for this role please submit your CV to [email protected]. Due to the number of applications we receive, we can only reply to those that are successful to the next stage.