Store Supervisor Coventry, England
Job description
Gaming and Esports are all about people. Interacting with others – as competitors or teammates – is what many games are about, and we don’t want to lose sight of this.
As a hub for esports communities in the UK, SideQuest aims to reach out to new communities to provide the opportunity to connect, compete, and collaborate with people both locally and across the country. We offer our communities gaming setups, private hires, events, and tournaments to cover all their gaming needs.
The future of SideQuest is an exciting adventure, and we cannot wait to bring you along for the ride.
We are looking for a Store Supervisor for our Westfield Hub whose mission will be to:
Managing and overseeing store operations to ensure full functionality
· Effective management of store assistants to ensure operational functionalities for all aspects of gaming, food and beverages and merchandising
· Ensure that the store cleaning guidelines are followed by all the staff
Creation and delivery of all store food and beverage products
- Ensure that sufficient stock levels are available per shift
- Communicate par levels needs to managers
- Correct marketing in place for all products
Staffing/Team building
- Hold regular team meetings with managers to ensure all staff are fully up to date with ongoing event schedule, new products, current issues, and any future plans.
- Find cover for the rota in absence situations
- Ensure that all new starters are fully trained in all aspects of store operations and SOP’s
- Assist managers in delivering instore training
- Fully comply with all HR guidelines and provide information as and when requested in a timely manner
- Create an environment whereby all staff are trained and comfortable using ‘upselling’ techniques and that staff is proactively monitoring store sales performance
Completion of all weekly & monthly paperwork in line with agreed objectives
- Correct procedure is followed for all daily banking and cash handling/security
Compliance with all SOP’s
- In line with agreed operation objectives and SOP’s – complete all daily, weekly, and monthly paperwork to ensure full compliance with statutory responsibilities
- Store is a safe and hazard free environment
Social Media
- Follow Sidequest Meta social media guidelines to regularly post relevant, interesting content as a means of engaging with existing, but also attracting new members
- Proactively work with Marketing and tournaments to increase stores following/community
Job Type: Part-time
Part-time hours: 20 per week
Job Type: Part-time
Part-time hours: 20 per week
Salary: £11.20 per hour
Benefits:
- Store discount
Schedule:
- Weekend availability
Ability to commute/relocate:
- Coventry: reliably commute or plan to relocate before starting work (required)
Experience:
- Supervising experience: 1 year (preferred)
- Customer service: 1 year (preferred)
- Management: 1 year (preferred)
Work Location: In person
Reference ID: Cov. Supervisor
