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Store Manager - USC Dundee, Scotland

USC

Full Time Dundee, Scotland 22090 - 25022 GBP ANNUAL Today

Job description

Company Description

Welcome to our world!

In our world the passion and ambition of our people have kept us moving. Their passion for premium fashion is second to none, Their attention to detail and service levels hook the customer, their drive and ambition to be the best is unrivalled.

Job Description

We want Managers who are fearless, will take risks and reap the
rewards. Reporting to the Area Manager, you will be responsible for the management of your store and team within The Frasers Group and be accountable for any outcomes. You will achieve this by having a strong commercial awareness to train, coach and progress team engagement, providing inspirational leadership on how to surpass the
company objectives. You will be a hands-on Manager who leads by example, and you will operate as a business manager for your store, ensuring that business initiatives are met with positivity and pace, whilst controlling and delivering across the board for store operations, customer service, budget control, people and product.

Key Result Areas and Competencies:
1. Operations:

Manage store operations and ensure delivery to expectation on all KPI’s
Plan and prioritise workload to ensure a productive and efficient team
Make confident decisions, and delegate to your team effectively
Be accountable for all store compliance of process and procedures whilst maintaining a safe environment for both your team and customers
Train and coach the team to best practice and provide evidence of best practice through area/regional visits
Use business communication tools to oversee completion of tasks and meet deadlines

2. Controls:

Use reports to ensure wage controls are met on a weekly basis, resolving any issues quickly and effectively
Plan store schedules in line with store trading patterns and business expectation
Manage compliance with processing of payroll issues and problem-solve effectively
Drive excellent performance on wage controls through floor-based observations and efficient practices
Be organised and consistent with daily structure to ensure store meets compliance, customer service and security standards
Guide the team to work within timeframes set by the business and set realistic expectations daily

3. Sales

Understand business and customer expectation and motivate the team to deliver an excellent customer experience
Understand product features and benefits and train your team to maximise sales opportunity
Understand assigned KPI targets and communicate these clearly to the team. Execute and actively track against these targets and motivate your team to deliver these results
Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
Use reports to analyse and manage commerciality of key products to impact sales and profitability
Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency

4. Development

Identify internal talent, use development opportunities and performance management processes to drive and reward exceptional performance
Be self-driven in own personal development and take on developmental feedback constructively
Plan for development and create a clear team succession plan to encourage next generation and support business growth
Create an environment that encourages and rewards performance fairly and equitably
Understand and promote the Frasers Group core values and coach the team to engage with these values
Engage with your team to feedback new ideas and contribute to the wider business

5. Leadership and Management

Inspire the team and act as a role model
Take a ‘hands-on’ approach to management and running of the store
Support with coaching and motivating the team to achieve success
Take responsibility of key areas to assist the Store Manager and be accountable for any outcomes
Develop relationships with the store team and ensure everyone is working to the same.

Qualifications

The Requirements:

Minimum of 3 years retail management experience
Ability to positively impact results in sales, payroll and stock loss
Proven record of developing a Management team and talented individuals
Must be able to work well under pressure and to strict deadlines
Committed to achieving the highest store standards and customer service experiences
Strong commercial awareness and able to analyse company and store reports
A ‘hands-on’ approach to getting things done

Additional Information

The Rewards: