Store Manager Halifax, England
Job description
JOB DESCRIPTION
STORE MANAGER
Job Title: Store Manager – Halifax (Value Shop - potentially addition of furniture)
Responsible To: Charity Retail & Enterprise Manager
Responsible For: Assistant Manager, store colleagues & volunteers
JOB CONTEXT
Yorkshire Cat Rescue currently has four shops; over the past year we have made some changes to our shops to increase sales floor space and ensure more effective movement of stock.
We work together to ensure that shops are stocked with the correct stock types, this means that the maximum income can be generated for the cats and kittens in our care. We have developed shop types to allow us to better understand where stock should be sent. These are:
Value (currently 2 shops) – offering value prices to the local community, this does not mean lower quality, just lower average selling prices and higher levels of stock on the shop floor. These shops offer a full range of stock from supermarket brands to high street, through to designer items but will have a reduced price in comparison to other stores. These stores will also include discount and pound shops as we expand our portfolio in the future. These are also shops that are at the end of the rotation cycle. These shops are focused on stock numbers and less on display aspects within the shop.
Aspiration (currently 1 shop) – these shops sell the full range of items as in other stores but are earlier in the rotation cycle. These shops will have more mid-range high street names and designer brands. The shop floor layout will have a good amount of display space as well as sales space, more focus on visual merchandising can be seen in these shops. They often have smaller sales floors.
Inspiration (currently 1 shop) – these shops only have high street and designer items, they will also have stock within our ‘Curiosity’ concept which encompasses vintage, quicky and handmade items. There is much more focus on display within these shops.
Destination (currently no shops) – these are shops that will have large sales floors, outside of the town centre and would act as donation centres as well as a large furniture shop and possibly extra spaces such as café, pet shop and information and advice services.
JOB PURPOSE
To effectively manage and develop a Yorkshire Cat Rescue store in accordance with our store procedures to maximise store sales and profits.
To be an ambassador for Yorkshire Cat Rescue and lead on all stewardship activity including donor, customer and internal communications, demonstrating the values of the organisation, engaging the local community, and building a mutually beneficial relationship with all members of the wider Yorkshire Cat Rescue team.
MAIN RESPONSIBILITIES
Sales and Profit
· To achieve / exceed all income and operational targets, using all resources and time available to maximum profit.
· To actively promote Gift Aid in order to maximise contributions from donations, complying with all gift aid processes and procedures and use of the Gift Aid application.
· To plan and implement internal and external sales promotions including the use of social media to increase sales and raise the profile of the store in the local area.
· To maximise profit from new goods through effective stock control, visual merchandising and sales opportunities.
· To deliver an outstanding customer and donor experience that encourages customer loyalty and achieves repeat donations.
· To maintain good awareness of local competitors, including goods for sale, pricing and promotional activity.
· To review all sales and profit reports, taking appropriate action to maximise income.
Stock
· To proactively generate donated stock through promotional asks and by actively building relationships with customers, businesses and the local community.
· To maintain good communications with other store managers and Charity Retail & Enterprise Manager regarding high and low stock levels.
· To manage in conjunction with the Charity Retail & Enterprise Manager, a delivery and collection service ensuring all administration procedures are followed.
· To ensure there is an efficient stock processing system that delivers optimum store density to maximise sales and maintains minimal waste levels.
· To manage the pricing of goods to achieve a high sell through rate, whilst maximising income from donated goods.
· To ensure agreed store density level targets are achieved and maintained, and the implementation of agreed stock rotation timescales.
· To utilise sales reports and information to manage, merchandise and display goods in the store floor space to maximum sales potential.
Premises and Property
· To ensure the store is open during designated trading hours.
· To provide a safe and healthy environment for customers, staff, volunteers and others visiting the premises, following all health and safety procedures.
· To report all maintenance issues through the correct channels in a timely fashion. To lead on the management regarding premises issues while communicating with your line manager.
· To ensure that all team members are aware of and operate within Yorkshire Cat Rescue safety policies and procedures and safe working practices.
· To achieve and maintain high standards of housekeeping and cleanliness in the back of house and store floor areas.
· To plan staffing and volunteering rotas to ensure that the store trading hours are achieved.
People and Communication
· To maintain regular communication with the Charity Retail & Enterprise Manager, implementing all instructions to the timescales provided.
· To provide training, development and performance management of any store staff within Yorkshire Cat Rescue’s policies and procedures. To ensure that all staffing issues are managed, where ever possible at shop level.
· To ensure a clear shop plan and strategy is in place and that all staff members within the team follow the overall charity retail strategy.
· To actively attract, recruit, train and retain a diverse volunteer team, planning volunteer activity to meet and support the needs of the business.
· To assess the skills and potential of the volunteer team, allocate tasks accordingly and ensure all volunteers receive adequate induction training that includes health and safety, safeguarding and appropriate policies and procedures.
· To follow Yorkshire Cat Rescue safeguarding policy and procedure, training and managing the team to effectively deal with any safeguarding concerns or situations.
Finance, Administration and IT
· To ensure that all cash and security controls and procedures are adhered to.
· To carry out all required administration tasks and instructions to the required timescales.
· To maximise the use of all IT including EPOS, online sales systems, HR systems & the store tablet.
General
· To comply with and implement, as appropriate, policies or instructions issued by Yorkshire Cat Rescue and within the timescales set.
· To attend training and management meetings as requested.
· To carry out any additional tasks as reasonably required within the post holder’s skills and competence.
· To operate within the guidelines and policies of Yorkshire Cat rescue Stores as defined in the Operations Manual.
Job Types: Full-time, Permanent
Salary: From £24,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Ability to commute/relocate:
- Halifax: reliably commute or plan to relocate before starting work (required)
Experience:
- Retail management: 2 years (preferred)
- Charity retail: 2 years (preferred)
Work Location: In person
