store manager London, England
Job description
Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
“While our precious writing instruments record the moments of your life,
our equally exquisite watches aid you in keeping track of them”
Assistant Boutique Manager – Harrods
(Permanent Full-Time)
HOW WILL YOU MAKE AN IMPACT?
To deliver and maximise the performance of the Montblanc Harrods Boutique in the UK, through achievement of sales, profitability, and client satisfaction.
Boutique Performance:
- Achievement of sales, profit and strategic objectives
- KPI development, tracking and follow-up
- Development of sales and profit initiatives to develop the business, with focus on the high-end part
- Regular sales and other KPI reporting
- P&L responsibility for the Boutique
- Implementation of brand guidelines (visual merchandising, brand image, customer service standards, product launch guidelines)
Team Leadership:
- Assist the Boutique Manager to lead the Flagship team to be a high-performance team, deliver results, ensure excellent customer experience and recruit new clients
- Team motivation and training plan development, in association with Boutique Manager & Senior L&D Manager
- Assist the Boutique Manager to manage team presence to ensure 100% cover of all opening hours as needed by the business
Retail Operations:
- Optimise stock and merchandising and propose the appropriate category mix to maximise sell-through
- Work with Boutique Manager, Retail Operations Manager and Logistics Executive to always have the right stock and tools available
- Inventory management and regular level control
- Accurate management of all till operations
- IT system maintenance and reporting
- Security management
- Repairs and maintenance follow-up for the Boutique
Client Experience and Development:
- Always ensure impeccable customer service, appropriate to the country’s flagship
- Work with Marketing team and CRM Executive to design and implement a CRM strategy
- Work with the local Retail and Marketing teams to bring to the UK unique customer experience opportunities
- Execution of all planned activities in the Boutique
- Personal relationship management of all VIP customers
- Responsible for all Customer Service and Client topics in conjunction with Boutique Management team
- Promotion of corporate business gift opportunities
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Relevant experience in Retail management
- Strong leadership skills, able to manage, support and develop big teams
- Excellent client relationships and experience in developing teams to be client-centric and omnichannel minded
- Strategic and analytical thinking, able to make decisions quickly and efficiently
HOW DO WE KEEP YOU SMILING?
As a significant member of the Montblanc community, you are also part of a much bigger family at Richemont.
We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage – Interview with the Boutique Manager for Harrods & Head of Retail for Montblanc UK
3rd Stage – Interview with the Brand Director & HR Manager for Montblanc
LEARN MORE ABOUT LIFE AT RICHEMONT AND MONTBLANC BELOW:
https://www.linkedin.com/company/richemont/
https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg
https://www.youtube.com/user/montblanc
