Store Manager Sutton, London, England
Job description
Company Intro
Kennelpak Limited was founded in 1974 as a supplier of both own brand and third party branded pet food products. In 1983 we opened our first store, initially named Kennelgate, which today operates as Pets & Friends both online and across a multi-site retail estate. Kennelpak Wholesale and Distributor division owns a number of successful own brands within its portfolio as well as having sole distribution rights for a number of large, international brands of pet food, treats and accessories. Our Support Centre and warehousing facilities are based in Stapleford, Nottingham, just off the M1 junction 25.
In addition to selling a selection of pet food, accessories, and toys across both the Wholesale and Retail channels, we also provide an array of services, including grooming, dog training, nutritional advice, and licensed medication. At the core of Kennelpak’s values and proposition is our genuine passion for pets.
In 2017 PE house, Endless LLP, acquired Kennelpak recognising the exciting platform from which they could drive accelerated growth in an expanding sector. As a result, Kennelpak is currently going through a period of transformation whilst delivering significant growth.
Key Responsibilities
- Fully understand what drives performance and be able to engage confidently about store performance and any required actions
- Review all available information and act on Best-Sellers, ATV, UPT and other KPI’s to drive improvements in top line sales.
- Confidently feedback awareness of and actions to resolve store under performance to senior management
- Proactively work to exceed all KPI’s
- Coach & motivate colleagues to contribute to the achievement of targets
- Ensure right people in the right place at the right time.
- Communicate to the store team in a way that captures interest and stimulates future actions
- Engage with Salon colleagues on how to improve capacity and performance
- Promote, manage and deliver Service led events within the store
- Deliver exceptional Retail Store Standards across all customer facing and ‘back of house’ areas
- To comply with all communicated company guidelines and actions
- Plan and execute changes to promotions, campaigns and events in a timely and accurate manner.
- Deliver TPC performance ahead of targets set
- Responsible for creating and managing a positive customer service culture in the store.
- Stock Management
- Lead by example and assist with deliveries/shelf stocking
- Manage replenishment processes to ensure 100% availability at all times of top 50 selling lines within the business
- Any other reasonable duties as required by line manager as appropriate including but not limited to customer service, manual handling and supporting other stores in the estate
- Key Holder responsibility
Personal Competencies
- Has a real ‘Passion for Retail’ – bringing high levels of energy and commitment to the business
- Provides motivation & direction to others
- Understands their ability to influence team performance
- Strives to exceed individual and business targets
- Has a hands-on approach and a can-do attitude
- Takes responsibility and ownership for self and others within the role
- Be a positive, supportive and flexible team player
- Has a high level of integrity, loyalty and transparency
