Store Manager Ipswich, England
Job description
Job Summary and Mission
This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the
following:
Leadership
Setting goals for the work group, developing organizational capability, and modeling how we work together:
Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
Planning and Execution
Developing strategic and operational plans for the work group, managing execution, and measuring results:
- Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
- Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.
Business Requirements
Providing functional expertise and executing functional responsibilities:
Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
Solicits customer feedback to understand customer needs and the needs of the local community.
Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments.
Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
Partner Development & Team Building
Providing partners with coaching, feedback, and developmental opportunities and building effective teams:
Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives.
Challenges and inspires partners to achieve business results.
Challenges and inspires team members to achieve business results.
Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, needs and concerns.
Ensures partners adhere to legal and operational compliance requirements.
Ensures team members adhere to legal and operational compliance requirements.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.
Summary of Experience
Progressively responsible retail experience 3 years
Supervison
Customer service experience in a retail or restaurant environment
Experience analyzing financial reports
Required Knowledge, Skills and Abilities
Demonstrated experience at building community relationships-
Ability to communicate clearly and concisely, both orally and in writing
Ability to manage store operations independently
Ability to manage effectively in a fast-paced environment
Ability to manage multiple situations simultaneously
Ability to manage resources to ensure that established service levels are achieved at all times
Interpersonal skills
Knowledge of customer service techniques
Knowledge of supervisory practices and procedures
Organization and planning skills
Strong operational skills in a customer-service environment
Strong problem-solving skills
Team-building skills
Strong leadership skills, with the ability to coach and mentor others
Ability to plan and prioritize workload
Ability to handle confidential and sensitive information
Job Type: Full-time
Salary: From £24,000.00 per year
Benefits:
- Discounted or free food
- Store discount
- UK visa sponsorship
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Ipswich: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Supervising experience: 1 year (required)
- Customer service: 1 year (required)
- Management: 1 year (preferred)
Work Location: In person
