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Job description

Store Manager - Co-op Bramhope, Part of the Jos Richardson and Son Group.

Person profile

• Inspiring, coaching and supporting colleagues and communities to co- operate for a fairer world.
• Proactively growing the business by developing yourself, each other, store standards and commercial success measures. Cooperate with customers to be clear on service promise delivery and across the business to do what matters most in delivering our store purpose.
• Advocating our values to build an inclusive culture and bring to life our point of difference.

Responsibility and Duties

• Validating all safe and legal checks and rectify if needed.
• Proactively planning operational/customer and financial measures to align with budget/measures to maximise opportunities.
• Finding new solutions to commercially grow the store.
• Empowering Team Leaders to build confidence to be accountable for the store in your absence.
• Recruit team members and manage Employee Relation processes (absence, disciplinary & grievances etc.)
• Speaking up about operational insight and themes to influence future focussed change.
• Create a culture of friendly & thoughtful service.
• Coaching our teams to deliver great service.
• Always being on hand to help - understanding all trading operational requirements of the store and of customer and colleague needs throughout the trading day.
• Supporting with unexpected situations e.g., out of hours call outs.
• Ensuring the store is customer ready at all times during the day.
• Empowering your team to use their best judgement with service and respond to queries.
• Providing our customers, a great shopping experience daily by making things easier and saving them time
• Ensuring best practice and procedures are adopted by colleagues to protect our customers and our brand reputation.

Embrace Change

• Focussing on personal growth to understand opportunities for self- development.
• Delivering successful transformation
• Enthusiastically leading our change activities
• Engaging your teams to seamlessly deliver and embed new ways of working.
• Speaking up and encouraging the team to provide open and honest feedback on the effectiveness of change activities.
• Being future focussed in using industry/local market insight to drive continuous improvement.
• Enabling an inclusive culture so everyone can speak up and their views are considered making all colleagues feel respected and valued.
• Forging strong relationships with colleagues in store and collaborates with surrounding Store Managers and other Co-op businesses and functions.
• Adapting your communication style to meet the needs of the colleague or situation to reach a desired outcome i.e. coaching, challenging, engaging.
• Passionately develops your teams' capabilities by regular training.
• Developing your teams through regular and structured performance conversations to stretch their potential which enables a talent plan for the store.

Skills, Experience and Knowledge

• Coaching others to enable development and deliver sustainable change.
• Inspirational communicator with an ability to use various methods.
• Proactively plans and organises for both routine and change activities.
• Critical thinking and decision making to be able to problem solve in the moment, and for the future.
• Understand how to inspire, engage and lead others to improved performance.
• Knowing your key partnerships with customer and community stakeholders
• Knowing legal compliance and store standards i.e., cash management, stock control
• Understanding and analysing commercial documents
• Knowledge of People management procedures i.e., employee relations, recruitment, training
• Working in a fast-paced customer service environment
• Interpreting success measures and develops a plan for remedial action.
• Leading and developing a team
• Ability to deal with multiple activities at the same time and prioritising where necessary.
• Holds the keys for the stores whilst understanding and supporting the needs of colleagues and customers throughout the trading day.
• Develops new relationships and builds on existing relationship to develop trust and a mutual respect.

Supported by: Area Manager / Retail Operations Director

Provides leadership to: Store Colleagues Team Leaders & Customer Team Member

Job Types: Full-time, Permanent

Salary: £30,000.00-£40,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Supplemental pay types:

• Performance bonus

Experience:

• Retail management: 3 years (preferred)

Work Location: In person

Application deadline: 05/10/2023