Position

As a Store Manager for Pucci store on Sloane Street, you will be an Ambassador of the brand, effectively organising and running all the boutique activities meeting KPI’s and achieving assigned goals. This role requires someone who can drive profitable performance by motivating the team, developing a strong client base and arranging events.

Profile

KEY RESPONSIBILITIES:

Team Leadership & Engagement

Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions
Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L
Take accountability alongside Store Support for the health and safety management of the store
Supervise loss asset protection and risk management
Control stock loss within the boutique budget and implement stock audits effectively
Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control
With support from Department Managers, ensure effective team operations e.g. rotas, payroll (with HR support)

Business & Client Development

Develop Department Managers and Sales team to ensure their teams deliver the Pucci experience to every Client. Support them with consistent coaching, identify their development and training needs, and those of their team and partner with them to tailor individual action plans
Identify, recruit and develop talents and work with HR and the Head of Northern Europe to secure succession plans
Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions
Take part in the recruitment, training, evaluation, motivation and development of the staff.
Network with Pucci and LVMH colleagues to share best practices.

Operations

Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions
Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L
Take accountability alongside Store Support for the health and safety management of the store
Supervise loss asset protection and risk management
Control stock loss within the boutique budget and implement stock audits effectively
Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control
With support from Department Managers, ensure effective team operations e.g. rotas, payroll (with HR support)

Additional information

PROFILE & EXPERIENCE:

Extensive Flagship Boutique management retail experience in the luxury goods sector.
Existing International Clientele network
Experience in managing VIP client events
Excellent communication and relationship building skills
Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity
A passion for Pucci and our collections
Strong knowledge of fashion, trends and specifically RTW product division
Keen interest in culture and art
Fluency in a second language (preferred)
Master Degree desirable