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Vines of Guildford is looking for a Retail Manager.

Your role

We are looking for someone with a positive can-do attitude, a supportive team motivator and someone with professional integrity. A focus on maximising finance and insurance product income opportunities. An ability to provide operational support to the management and sales team to ensure we deliver the exceptional customer experience expected from the BMW brand.

Salary & OTE: £25,000 basic & £50,000 on target earnings (uncapped), Plus a company bike or car.

Key Responsibilities

• Ensure sales and profit targets are met by working closely with the sales manager and sales executives.
• Ensure that enquiries are managed within the expectations of the business and manufacturer.
• Ensure that sales staff are fully conversant with all finance and insurance products available, which may help close sales or enhance profit. Train, mentor and coach sales executives to fully understand the features and benefits of these products.
• Look to renew, revisit and re-market to previous and existing customers, finance and insurance products that they may require from time to time.
• Work with sales staff to increase bike sales through active prospecting.
• Complaint management. Carried out within the timescales and to the standards expected by the business and manufacturer.
• Management of department forecasting and accounts.
• Willingness to carry out any other duties deemed appropriate by the Company

Your profile

• Ability to work under pressure while remaining calm in disposition and composed under stress.
• Strong analytical and reporting skills
• Display a friendly but professional approach to staff & customers.
• Ability to coach and develop team members
• Experience with finance or insurance products

Education and Qualification

• IT literate

Personal Characteristics

• Motivational & influential.
• Positive & supportive attitude
• Friendly and polite
• Willingness to help
• Professional and with integrity
• Proactive
• Confident
• Collaborative
• Ability to multitask

Rewards

Vines is not your run-of-the-mill automotive dealer, and our employees are dedicated to what they do, so we believe it is important that we give something back. As well as the usual culprits such as a pension, product discounts and life assurance, we also offer:

• 24 days of annual leave a year (plus public / bank holidays)
• We want everyone to enjoy their birthday so we give it to you each year.
• Healthcare Plan - A funded health cash plan which allows employees and family members to claim back the costs on their day-day health treatments.
• In addition we offer non-cash benefits, such as Virtual GP, Employee Assistance Programme (EAP) and discount platforms including gym discounts.
• Increased annual leave entitlement with length of service up to 5 days.
• Employee first culture -our mantra is Happy Staff = Happy Customers, this is driven through our employee focus groups
• We focus on career development and progression; people are at the core of everything we do. If you are looking for a career and not just a job, Vines is the right place for you
• Enhanced family-friendly packages for maternity and paternity leave
• Fun staff events and nights out, are a very important part of team building!
• Business casual dress code
• A great place to work, in our most recent engagement surveys our people scored us in the top 5% of businesses within a similar grouping.
• Check out our full list of benefits here: https://www.vinesgroup.co.uk/staff-benefits/vines-staff-benefits/