store manager St. Catharines
Job description
Job Description
The Retail Brand Manager is responsible for overseeing Tim Hortons, Starbucks, Pizza Pizza and Pita Pit retail locations The Retail Brand Manager must ensure efficient operations of their stores are in line with Aramark’s policies, procedures, and client contract. The Manager coordinates the store’s guest services so that staff members and guests experience a positive impression of the facility.
Job Responsibilities
Why work for us?
Work Life Balance
Employee meal discounts
Yearly paid Vacation plus paid STAT Holidays
Health & Dental Benefits
Employer matched pension program
Opportunity for Future Growth
Guaranteed full time hours
Recognition programs
Apply to this job if you:
Demonstrate a passion for guest service and creating exceptional guest experiences
Pride yourself on building relationships with guests and your team
Have strong operational experience
Have a passion for coaching and mentoring and are comfortable delegating tasks
Enjoy leading a diverse team in a fast-paced environment
Are able to engage others and develop high performance within your team
Job Responsibilities:
- Work with HR department to hire staff, ensure accurate staffing for events or store, and stay within payroll budget
- Ensure development and training of customer service programs and product knowledge
- Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements
- Address and resolve any customer issues
- Verify accountability report of financial transactions to include sales and transfers of merchandise to and from the stores
- Lead periodic physical inventories as well as potential count discrepancies
- Maintain effective client and customer rapport for mutually helpful business relationships
- Coordinate Hiring, Layoffs, Terminations
- Coordinate to meet targets (Revenue, Food, Labour)
Qualifications
- Requires 2-4 years of experience or a combination of education and experience from which comparable knowledge and skills acquired
- Requires a bachelor's degree or equivalent experience in business or another related field
- Familiar with Microsoft Office and Point of Sales systems
- Ability to work a flexible schedule that includes some evenings and weekends
- Strong organizational skills
- Profit and loss (P&L) accountability and /or contract -managed service experience preferred
- Ability to demonstrate excellent customer service using Aramark's standard service mode
- Excel at task delegation and work planning
- Able to organize, compose, and review daily financial reports
- Manage operational standards and team members
- Experience in Scheduling, Staff Positioning, & Conflict Resolution
- Customer service background preferred
- Previous experience in Quick Service, Clearview an asset (TIMS applications/ systems)
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
About Aramark
CEO: John Zillmer
Revenue: $10+ billion (USD)
Size: 10000+ Employees
Type: Company - Public
Website: https://aramarkcareers.com/Canada
Year Founded: 1959
