Store Assistant London, England

Ravenclaw Enterprise

Full Time London, England 11.75 - 12.85 GBP HOURLY Today

Job description

As a Store Assistants you are our foundations, a wonderful team of people at the heart of our stores. With customer focus the number one priority, you are the first point of call for lending a helping hand and are always interacting with customers, ensuring they leave with exactly what they want and a positive lasting impression.

Your interpersonal skills and ability to communicate effectively will be crucial in creating a positive shopping experience for our customers. In addition to customer service, you will also be responsible for assisting with operational tasks such as stock management, merchandising, and maintaining store cleanliness. As a valued member of our team, we will provide you with the necessary training to develop your skills and progress within the company.

The Ideal Candidate

Hard work and passion. Just be focused on delivering great service and we'll teach you the rest.

Demonstrate hard work and passion, and a willingness to learn.
Maintain a positive attitude towards work and customers.
Be reliable, flexible and a team player.
Bring your true personality to work.
Have previous experience working in retail.
Possess excellent customer service skills.
Be commercially aware and able to prioritise tasks effectively.
Have the ability to identify and solve problems as they arise.
Be driven to succeed with integrity and a collaborative outlook.

Main responsibilities

Welcome and serve the customer always providing an excellent in-store experience.
Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
Be proactively engaged in cross selling with all departments and maximises sales opportunity to achieve individual sales target and KPIs.
Ensure to be up-to-date knowing fashion trends and competitors.
Excellent brand and product knowledge.
Deal effectively with customer complaints by liaising with the line manager when necessary.
Ensure and maintain the shop floor and visual display high standard, complying with company operational guidelines and stock procedures.
Contribute to ensure a high level of security and is attentive to prevent product thefts.

Please note - this is a full-time role, specifically based in Watford, London.

Job Type: Full-time

Salary: £11.75-£12.85 per hour

Benefits: