stock clerk Manchester, England
Job description
THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.
We're powered by a global team of over 10,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it's this DNA that has supported our incredible growth.
We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.
Location: Icon 1, M90 5AA
About Central Functions
Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.
About the Role
The Staff Shop and Stock Manager is responsible for assisting the HOCS in all aspects of managing the staff shop, ensuring smooth operations, exceptional customer service, and achieving sales targets. This role involves overseeing the sales team, coordinating inventory management, and maintaining a positive shopping experience for employees. The Staff Shop and Stock Manager must possess excellent leadership skills, strong retail acumen, and a customer-centric mindset.
Responsibilities:
Reports to: Head of Culinary Services
- Collaborate with the Shop Manager/HOCS to develop strategies for achieving sales targets and improving overall performance.
- Support the HOCS in recruiting, training, and managing the sales team.
- Aid in creating work schedules and coordinating staff activities to ensure optimal coverage during operational hours.
1. Sales and Customer Service:
- Lead by example by delivering exceptional customer service and maintaining a high standard of salesmanship.
- Motivate and coach the sales team to achieve sales goals and provide excellent customer assistance.
- Resolve customer complaints or concerns promptly and professionally, ensuring customer satisfaction.
2. Inventory Management:
- Assist in managing stock levels, ensuring appropriate merchandise quantities and timely replenishment.
- Coordinate regular stock audits to maintain accurate inventory records and minimize discrepancies.
- Collaborate with the Shop Manager to identify slow-moving items, develop strategies for clearance, and introduce new products based on employee preferences.
- Liaise with teams around the business to organise stock deliveries and collections.
3. Visual Merchandising:
- Assist in creating visually appealing displays and implementing visual merchandising guidelines.
- Ensure products are presented in an organized, attractive, and accessible manner
- Monitor and maintain cleanliness and tidiness of the shop floor and stockroom areas.
4. Reporting and Analytics:
- Assist in preparing sales reports, analysing sales trends, and identifying opportunities for improvement.
- Provide regular feedback to HOCS regarding sales performance, customer feedback, and staff performance.
5. Team Development:
- Support the HOCS in training and developing the sales team, including product knowledge, sales techniques, and customer service skills.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Foster a positive work environment that promotes teamwork, professionalism, and continuous learning.
Requirements:
- Experience working and running a shop
- Experience with stock management working with a large amount of different products
- Experience in visual merchandising
- Experience managing a small team
Benefits:
- Competitive salary
- Onsite Doctor
- Employee discounts
- Gym Discounts
- Company bonus scheme
- Company pension scheme
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
