Stock Assistant Richmond, London, England
Job description
Why choose Reiss?
With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.
Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.
For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals.
What's this role about?
As part of our Retail team, you'll be joining our store in Richmond, as our Stock Assistant on a permanent, part-time basis. Stock availability is essential to delivering our customer promise, with a core service being fulfil from store which seamlessly enables our customers to access different options and sizes from any store location in the UK, and have it delivered directly to them within days. This role will lead our stock control, including the fulfil from store activities, ensuring that we meet our customers expectation on stock availability.
What you'll be doing
- Processing stock deliveries, ensuring all items are pre-retailed to the highest standard
- Ensuring new lines and replenishment are placed on the shop floor as priority following delivery
- Managing timely replenishment of stock throughout the day, ensuring size availability is always maintained
- Processing stock recalls back to the warehouse in line with our stock returns standards and policy
- Processing Fulfil From Store picks and preparing them for collection, ensuring that our company find rate target of 90% is achieved
- Completing Inventory scans daily and maintaining stock file accuracy through regular adjustments
- Completing Collect In Store Parcel audits and supporting with Collect In Store parcel collections and returns
- Supporting faulty stock management and returns
- Ensuring stockroom standards, organisation and cleanliness are maintained to support replenishment and limit stock damage
What you'll ideally bring to the role
- Previous stockroom or stock handling experience
- Good written and verbal communication skills
- Excellent attention to detail
- A passion for premium or luxury product
- Previous experience in a customer-facing environment
- Flexibility and ability to adapt to changing priorities
- Ability to work in a fast-paced retail environment
- Have excellent communication and interpersonal skills
- Have excellent organisational and decision-making skills
- Be a team player
What we'll do for you
- Seasonal business wear allowance
- Generous employee discount
- Rewarding commission structure
- Wellbeing and financial support through our Employee Assistance Programme
- Low monthly cost health support through our medical cash plan
- Fitness discounts
- Family friendly policies including enhanced parental pay
- 23 days annual leave, increasing to 25 days after 2 years' service
- Employee referral scheme
- Career development opportunities
Apply now to start your story at Reiss…
#WeAreReiss
We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.
It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.
We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.
