Station Assistant - Finsbury Park

Station Assistant - Finsbury Park Finsbury Park, England

Govia Thameslink Railway
Full Time Finsbury Park, England 25669 GBP ANNUAL Today
Job description

Do you have a passion for customer service?

Do you enjoy helping people?

As a Station Assistant you will be passionate about delivering outstanding customer service each and every time. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day!

These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the early shift as required as there may not always be a train service available.

All stations based roles may involve standing for long periods of time and working shifts including weekends, nights and bank holidays.

Platform based roles are safety critical due to the direct involvement with the operational railway.

You will be responsible for keeping customers informed on any changes to their route to make sure that they are receiving the best service possible. On a day to day basis you will be also dispatching the trains, ensuring that all display posters are accurate and making sure all areas of the business is clean and tidy.

You will be also be responsible for keeping the station operational and assisting customers where necessary.

Experience / Skills / Requirements

  • A proactive approach coupled with passion and ability to support and develop your team
  • Exceptional levels of customer service, each and every time – you will be a role model for others to follow
  • Demonstrable experience of managing customers effectively in difficult environments
  • You must be able to demonstrate a high level of numerical ability
  • Due to the shift times, which will vary, you must live in the local area and have available independent transport
  • An effective communicator and must be able to demonstrate this both through your application and or assessments
  • Confidence to make decisions in a customer focused manner and carry out instructions effectively

Station Assistant - Finsbury Park
Govia Thameslink Railway

www.gtrailwaycareers.com
London, United Kingdom
Patrick Verwer
$500 million to $1 billion (USD)
5001 to 10000 Employees
Franchise
Rail Transportation
2014
Related Jobs

All Related Listed jobs

Machine Operator
Woolston 11 - 0.00 GBP hour Today

Due to development and growth, we are looking to recruit Machine Operator on our Food Manufacturing site in Warrington on permanent contract....

CNC Machinist/Programmer
Moto-Lita Ltd., Weyhill, Andover Weyhill, England 30000 - 45000 GBP ANNUAL Today

We are looking for a worker within commuting distance of the factory. Training on specific machines/software is available for a suitable candidate with

Hospitality, Supermarket Assistant
Waitrose United Kingdom 10.5 - 11.48 GBP HOURLY Today

As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants,

Ceramic Tiler
Global Ceramic Tiling Ltd Chertsey, England 25000 - 60000 GBP ANNUAL Today

They would need to be flexible when working with colleagues and other trades, able to produce high quality work and have the correct attitude towards the

Information Desk Assistant
Edge Hill University Ormskirk, England 21735 - 22197 GBP ANNUAL Today

Have experience in front-facing customer service. Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema