STARS - Performance Reporting & Analysis Unit (PRAU) - Higher Performance Analyst Liverpool, England
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About the job
Job summary
The Home Office has one of the most challenging and critical jobs in The Home Office is the lead government Department for immigration and passports, crime, police, fire, and counter terrorism. These significant issues are at the heart of the agenda of HM Government and intellectually stimulating, often controversial and regularly in the news. The challenges and opportunities the Department faces are significant and rapidly changing in the global environment in which we operate. Strong analytical advice is needed to navigate these challenges, and the Home Office has a reputation for putting analysis at the heart of decision-making.
Part of the Home Office Analysis & Insight directorate, the Performance Reporting & Analysis Unit (PRAU) provides reporting and analysis of performance for the Migration & Borders Mission and associated operational Capabilities. We support Ministers, the Executive Committee, Policy and Operational leads and other analytical functions with the management information (MI) that they need, as well as producing data for publication and other forms of external release. The Unit also provides advice and support to others in the Department on how to make best use of performance information and is leading on the transformation of MI systems and capabilities.
Job description
The job holder will hold several responsibilities, including delivery of regular and ad-hoc business reporting requirements, as well as playing a key role in embedding new technologies and shaping the future delivery of MI services.
These posts provide an opportunity to work in a fast paced environment, engaging with projects that work across the department to understand and deliver reporting requirements both short and long term, and provides opportunity to understand first-hand how the different parts of the Home Office, and external bodies use and interact with key performance information.
The job-holder must be flexible, customer-focused and confident at delivering to tight timescales and managing conflicting priorities. They will have good communication skills, both written and oral, and a keen interest in using and the ability to analyse data and develop reports to shape discussions about operational performance.
The role will involve understanding customer requirements to complete the work needed to develop and maintain Management Information products which meet customer needs. The job holder will need to extract, analyse and manipulate data using SQL to support business decision-making and be able to create and maintain reports using power Microsoft Power BI. Training will be provided as necessary.
The role will involve developing reports using Microsoft Power BI and extracting and manipulating data using SQL. Training will be provided as necessary.
These posts are open to everyone and are ‘non-badged’. However, this position would be suitable for statisticians and operational researchers looking to further their career in a related area.
PRAU is geographically spread across four primary locations (London, Liverpool, and Sheffield and Croydon), with most staff working in line with the Department’s hybrid working arrangements which would see the post holder spend 40% of their week in the office, with the remainder working from home. Candidates will need to agree a base location of either Croydon, Sheffield or Liverpool with a requirement for periodic attendance at other Home Office locations.
Person specification
- Build and maintain strong, constructive relationships with relevant team leaders and staff throughout PRAU.
- Build and maintain strong, constructive relationships with colleagues in other areas of the Home Office; primarily Border Force, UKVI and Immigration Enforcement operational leads.
- Develop a good working knowledge of the borders and immigration system.
- Lead or support on work to transition the unit’s work as new technologies become available.
- Enjoys getting to grips, in both overview and detail, with large operational businesses.
- Can see the opportunity and conveys enthusiasm for the potential of new technology to make improvements in business performance.
- Demonstrates excellence in customer service, working well in a fast-paced environment and proactively managing demand for services.
- Can manage multiple tasks and issues simultaneously, effectively prioritising and resolving them.
- Upholds high quality standards in the output that they are responsible for.
- Proactively reviews outputs they or others develop to identify continuous improvement opportunities.
Essential criteria
- Strong numerical skills and experience of working with data.
- Experience extracting, analysing and manipulating data.
- Experience of working with Microsoft Excel.
- Ability to work methodically to tight timescales whilst maintaining accuracy.
- Can take ownership of making developments and amendments to customer products and is able to use initiative when necessary.
- Excellent organisational skills, a good planner and manager of own work, and able to use initiative when necessary.
- Ability to communicate clearly and concisely through written reports and verbal presentations.
- Strong team player, demonstrating professionalism at all times, and always looking for ways to improve how things are done.
- Able to maintain performance when under pressure and remain focused even when things don’t go smoothly.
Desirable criteria
- Experience in data visualisation and dashboard design, particularly using Microsoft PowerBI.
- Experience in one or more of the following: Advanced MS Excel, MS Access, SQL, programming in Visual Basic for Applications (VBA).
- Experience understanding and translating business rules and data catalogues for reports.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Delivering at Pace
- Developing Self and Others
- Working Together
We only ask for evidence of these behaviours on your application form:
- Changing and Improving
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
As part of the application process you will be asked to complete a Behaviour example.
Further details around what this will entail are listed on the application form.
The sift will be based on the lead behaviour - Changing & Improving.
Candidates who progress to interview will be further assessed on the remaining 3 Behaviours listed in the advert.
Sift and Interview dates
Sift will take place from - 5th May 2023
Interviews will take place from - 22nd May 2023 (subject to change).
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
You will be invited to attend a video interview utilising Microsoft Teams.
- A laptop (personal or work) with a working webcam
- Good internet connection
- Microsoft Teams.
PLEASE NOTE: Due to time constraints we may not be able to offer alternative interview date(s). It is therefore expected that candidates who are successful at sift stage will make themselves available during the above time frame given.
Further information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
A reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team :
Further information
principles, and wish to make a complaint, then you should contact in the first instance
[email protected]. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.
