Sports VOD Operations Coordinator London, England
Job description
Every great story has a new beginning, and yours starts here.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Warner Bros. Discovery Sports represents WBD's portfolio of sports brands, channels and platforms. It collectively reaches 130 million people every month, engaging fans and broad audiences in more than 200 markets and in over 20 languages across all platforms where consumers are spending time -free-to-air TV, pay-TV, streaming, online and social.
Position Overview:
The Sports VOD Operations Coordinator is responsible for ensuring the successful and timely fulfilment of Sports content to affiliate VOD platforms.
The Sports VOD Operations Coordinator is required to use a variety of different systems and interfaces to manage and track content through transcode and delivery.
This role acts as a point of contact for external VOD partners, so a high level of communication is required to ensure optimum service is provided to affiliates.
This is also a troubleshooting role, working both independently and with support teams and engineers to find solutions for issues affecting delivery of VOD content to platforms.
Your Responsibilities...
- Detailed tracking of sports VOD asset delivery through WBD internal processing through to the affiliate platform.
- Troubleshooting failed deliveries.
- Liaising with ingest and support teams in order to resolve issues in a timely manner.
- Chasing missing thumbnails and metadata with relevant teams.
- Some spot checking of video files where issues are reported, or for high profile events.
- Being the main POC for affiliates, responding to any queries and issues they raise regarding late or faulty content.
- Escalating system / workflow issues to relevant technical teams.
- Look for possible patterns and or areas of improvement.
- Staying abreast of system updates and workflow changes.
- Ensure detailed shift handover among colleagues.
Requirements...
• Attention to detail essential.
- Excellent listening and communications skills a must.
- Proven ability to learn new systems and workflows quickly and to work across multiple applications on a daily basis.
- Experience in broadcast and media ingest workflows.
- Self-motivated and able to manage own workload
- Adaptable and flexible in an environment where the technology changes rapidly
- Calm and professional in high pressured situations
- Proficient in Microsoft Excel and Google Sheets.
- Some experience working in VOD / Digital Media preferred.
- A good sporting knowledge will be an advantage.
- This role is shift based requiring some flexibility with working hours.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
The Legal Bits…
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at [email protected].
