Specialist Engineer Glasgow, Scotland
BT Group
Full Time
Glasgow, Scotland
30027 GBP ANNUAL Today
Job description
Specialist Engineer
Job Req ID: 14637
Posting Date: 24-Apr-2023
Function: Engineering
Location:
Alexander Bain House, Glasgow, United Kingdom
Salary: £30,027
Location
Glasgow, Edinburgh, Aberdeen, Dundee or Inverness
Why this job matters
In this role you will be working within the Business Field Service team, helping them to use the power of communication to make a better world for our customers, society and communities. Customer expectations are increasingly shaped by their consumer experiences, and having good customer service is integral in business operations. You will be ensuring any technical aspect is resolved to allow us to continue delivering the best service to our customers UK wide.
What you'll be doing
- Installing and repairing products and services.
- Conduct simple Wi-Fi and mobile signal surveys, recommending installation locations and install access points.
- Carry out simple, structured caballing.
- Give customers brief tutorials on BT services to ensure they are getting the most from our products (help them set up any apps they need on their device).
- Listen to any issues to ensure they are dealt with, by the right teams, appropriately, if it isn't an issue you can resolve yourself.
The skills you'll need
- Brilliant customer service skills
- Great empathy and listening skills
- Problem solving
- Recent, relevant experience within telecom engineering
- Experience working with Avaya IP office, MiCloud, SIP and assocaited CPE / gateways (desirable)
What we'd like to see on your CV
- Comprehensive technical knowledge
- Ability to conduct diagnostic tests on products
- Be able to work across a range of products
- Proactive, we need someone who can respond to issues using their own intuition
- Full UK driving licence
Benefits
- 22 days annual leave + bank holidays
- Generous pension scheme
- BT share plan
- Discounted BT Products, including TV, Broadband and mobile
- Flexible working arrangements
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
BT Group
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
