Specialist Customer Service Representative

Specialist Customer Service Representative Winsford, North West England, England

Cheshire West & Chester
Full Time Winsford, North West England, England 21189 GBP ANNUAL Today
Job description

Specialist Customer Service Representative (Libraries)

Cheshire West and Chester Council offers a dynamic and innovative Library Service. With a network of 22 libraries, a mobile library service and a range of 24-hour online services.

Organisation
Cheshire West and Chester Council
Location
Winsford
Job Category
Libraries and Archives
Grade
CWAC NJC - Grade 4
Salary Min
£21,189 pro rata per annum
Salary Max
£21,968 pro rata per annum
Hours per week
18.5
Weeks per year
52.143
Employment Type
Fixed Term
Contract Duration
12 months
Closing Date
02/07/2023
Ref No
W2748

Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities. West Cheshire is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative community-driven library service. You will assist in the delivery of a comprehensive range of excellent customer focused services, promoting the aims of the library service.

You will have excellent communication skills, the ability to develop positive working relationships and be able to deal with varied situations in a pragmatic and supportive manner. You will have the energy and enthusiasm to deliver the range of services we provide.

Responsibilities include assisting customers with queries, providing varied digital support, operating library management systems, processing and shelving library stock and providing and taking part in a full range of activities for adults and children to help encourage library use and promote reading.

Are you team player who thrives in a constantly changing environment, who really knows what it feels like to receive and give great customer service?

If so, we are looking to recruit a Specialist Customer Services Representative to fill a position at Winsford Library.

This is a 18.5 hour temporary 12 month position to cover maternity leave.

Pattern of hours:

Week 1


Week 2


Av


Mon


off


Mon


off


Tue


off


Tue


off


Wed


9-5


Wed


off


Thu


9-5


Thu


9-7


Fri


12-5


Fri


12-5


Sat


off


Sat


9-1


Hours


19


Hours


18


18.5


For more information please see www.cheshirewestandchester.gov.uk or contact Claire Mickleburgh on [email protected] or 01606 275065.


To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk

No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £10.90 per hour for all contracted hours.

For any technical enquiries please email [email protected] and quote job reference number in all correspondence.

Specialist Customer Service Representative
Cheshire West & Chester

www.cheshirewestandchester.gov.uk
Chester, United Kingdom
Gerald Meehan
Unknown / Non-Applicable
1001 to 5000 Employees
Government
Municipal Agencies
2009
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