Specialist Customer Service Advisor Nuneaton, England
Job description
About Us
We’re known as the Supporting People Team and are part of a larger team that provide a countywide adult social care service that supports vulnerable residents. We’re here to offer information, guidance and signposting. We're proud of the work that we do and when you join our team, you'll be enabling the people we support to live their best life.
What it’s like working with us
As a Specialist Customer Service Advisor, you will be part of a team of around 40 people including Social Workers, Team Leaders, and Administrators. We all work together to deliver a high-quality service to some of the most disadvantaged people.
We receive around 200 calls a day from both members of the public and professionals. People also contact us via email. You will be communicating with a range of people from GPs to Care Agencies, to friends and relatives of someone needing support or advice.
You will have conversations with people to help them identify what works well in their lives. You will assist them to uncover the strengths they possess both as an individual and in their community. Using these strengths, the person can be supported to improve areas of their life that matter to them.
What we’re looking for
You’ll be playing a vital role in the adult social care customer journey. You need to have exceptional communication skills both written and verbal. You will be able to adapt to the person you are speaking to, so they feel listened to and supported. Your maturity and resilience will help you deal with the varying emotions that people may display.
You will need to be able to evaluate a situation in order to identify potential risks and recognise when to seek advice from one of our Social Workers. As a caring person you will strive to help people in need.
Your natural sense of curiosity will drive you to learn more about the diverse ways people can be supported to improve their lives. Your problem-solving skills will be put to good use due to the varied nature of the work.
You will be able to work independently to a high standard, using multiple systems simultaneously, in order to contribute productively to the team. You also need to have the confidence to ask for help if you need it. Someone is always available to support you, either virtually or in person — you just need to ask!
For the full Job Description and Person Specification please click the link here.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
Why WCC?
Agile:
We’re not rigid in the way we work. We’re flexible and know there are many ways to do a job well. We understand that people work differently so we ensure that you can work and grow in a way that suits you. Agile working is just one of the many benefits we offer.
Benefits:
We know our employees want to do the best job possible, so we believe in properly rewarding you for your hard work and commitment:
- LGPS (Local Government Pension Scheme)
- Generous Holiday allowance
- Employee benefits scheme
- Health & Wellbeing support
- Enhanced Maternity & Paternity leave
Find out more about our benefits!
https://www.warwickshire.gov.uk/benefits
Opportunity:
At WCC, the breadth of roles here means you can shape your own career, whether that’s becoming the best at what you do, progressing with your strengths and ambition, or exploring interests in other areas within the Council, you’ll grow into who you want to be. Develop the career you want. Learn different skills. There is nothing stopping you from going a long way here and personally contributing to the county’s success.
Additional Information
For further information about the role please contact Kieran Handley Email: [email protected]
Closing Date: Monday, 13th March 2023
Interview Date: 22nd and 24th March 2023
To apply for this vacancy please click on the 'Apply' button.
Our method of application is online, please note, CV’s should not been submitted unless asked to do so.
We will use your personal statement to score your application against the essential criteria in the person specification. The candidates with the highest scores will be invited to the interview and assessment stage.
Please do not assume we will make assumptions about your skills and abilities from your previous or current job, be very clear about how you meet the essential criteria.
The assessment will comprise of a video interview via Teams, a telephone role-play and a written exercise.
To be able to perform at your best, we strongly recommend that you choose an appropriate working environment for the assessment.
If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on [email protected] including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.
As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification.
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact [email protected] and we will make every effort to meet your specific requirements.
Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. Therefore, we strongly encourage applications from members of underrepresented groups. WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. See more.
