Specialist Customer Service Advisor Nuneaton, England
Job description
Specialist Customer Service Advisor
Location: Bedworth/Hybrid
Working Pattern: Monday-Friday
Hours: Full Time
Salary: £24,496 – £26,845 per annum
A bit about us
We’re known as the Supporting People Team; we are part of a larger team that provide a countywide adult social care service that supports vulnerable residents. We’re here to offer information, guidance, and signposting. We're proud of the work that we do and when you join our team, you'll be enabling the people we support to live their best life.
What it’s like working with us
As a Specialist Customer Service Advisor, you will be part of a team of around 40 people including Social Workers, Team Leaders, and Administrators. We all work together to deliver a high-quality service to some of the most disadvantaged people. Our team choose to work from home or from our office in Bedworth. On occasion you will be asked to work from our office for example during your induction, for team meetings, and planned office days.
We receive around 200 calls a day from both members of the public and professionals. People also contact us via email. You will be communicating with a range of people from GPs to Care Agencies, to friends and relatives of someone needing support or advice.
You will have conversations with people to help them identify what works well in their lives. You will assist them to uncover the strengths they possess both as an individual and in their community. Using these strengths, the person can be supported to improve areas of their life that matter to them.
What we’re looking for
You’ll be playing a vital role in the adult social care customer journey. You need to have exceptional communication skills both written and verbal. You will be able to adapt to the person you are speaking to, so they feel listened to and supported. Your maturity and resilience will help you deal with the varying emotions that people may display.
You will need to be able to evaluate a situation in order to identify potential risks and recognise when to seek advice from one of our Social Workers. As a caring person you will strive to help people in need.
Your natural sense of curiosity will drive you to learn more about the diverse ways people can be supported to improve their lives. Your problem-solving skills will be put to good use due to the varied nature of the work.
You will be able to work independently to a high standard, using multiple systems simultaneously, in order to contribute productively to the team. You also need to have the confidence to ask for help if you need it. Someone is always available to support you, either virtually or in person — you just need to ask!
For more information about the role, please see the job description and person specification.
To apply for this role
We will use your personal statement to score your application against the essential criteria in the person specification. The candidates with the highest scores will be invited to the interview and assessment stage.
We will not make assumptions about your skills and abilities from your previous or current job, be very clear about how you meet the essential criteria.
Additional information
For an informal chat about the role, please contact Kieran Handley on 01926 413878 or via email at [email protected]
Closing Date: Monday 3rd July 2023
Interview Date: W/C 17th July 2023
The assessment will comprise of a video interview via Teams, a telephone role-play and a written exercise.
To be able to perform at your best, we strongly recommend that you choose an appropriate working environment for the assessment.
The anticipated start date for successful candidates is 21st August 2023.
These are the benefits we offer, working for Warwickshire County Council:
https://www.warwickshire.gov.uk/benefits
To apply for this vacancy please click on the 'Apply' button.
Our method of application is online, please note, CV’s should not been submitted unless asked to do so.
If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on [email protected] including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.
As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification.
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact [email protected] and we will make every effort to meet your specific requirements.
Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. Therefore, we strongly encourage applications from members of underrepresented groups. WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. See more
