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Job description

WHAT MAKES US A GREAT PLACE TO WORK:
At Bain London, our ambition is to ensure that we fully live our mission through a community of extraordinary and diverse teams. This demands that we recruit, retain and promote diverse individuals in an inclusive environment, where people can bring their authentic selves to work. Our goal is to reflect the diversity of UK society at every level across our business, be the best place to work for diverse talent through a truly inclusive culture and be a force for change externally.

We have a wide variety of affinity groups to celebrate diverse identities and foster community, across different areas of diversity. We have a zero-tolerance approach to discrimination and provide all employees with equal opportunities for success. This includes comprehensive wellness support alongside efforts to foster an inclusive environment that celebrates and values diverse perspectives.

Bain is committed to becoming a disability and neurodiversity SMART employer. We strive to ensure accessibility and inclusivity to all and will provide reasonable adjustments to disabled and neurodiverse candidates.

ROLE SUMMARY

An important role in the Professional Development (PD) team; ensuring smooth execution, coordination and delivery of the Consulting staff professional development review and Upward Feedback cycles, and run other activities associated within the area of PD, working closely with the rest of the PD team. Focusing on:

• Key point of contact in the London office for Human Capital PD, case start up and end process and professional development review tracking
• Organisation and logistics surrounding Consulting Staff review cycles
• Managing the Upward Feedback cycle for senior consulting staff
• Ensuring the smooth execution of Professional Development and Upward Feedback cycles
• Establishing the team brand as a centre of excellence for the business
• Working with Supervisor on continuous improvement work, to streamline processes through redesiging and refining exisiting processes
• Working with Supervisor to work on initiatives, supporting the change agenda within London’s Talent Team
• Designing, developing, implementing a data driven approach to the regular reporting of Reviews and Upward Feedback key metrics/ KPIs
• Other HRPD activities

KEY RESPONSIBILITIES AND ACTIVITIES

MANAGEMENT OF PROFESSIONAL DEVELOPMENT REVIEW PROCESS

• Executing on case start up and exit review logistics
• Timely quality control reviews submitted to HCPD system
• Optimising for timeliness and quality of reviews
• Monitoring case exit reviews for specific individuals e.g. those with performance concerns, individuals near to promotion points etc. liaise with the PD team as necessary
• Facilitating timely delivery of case exits and professional development reviews

REVIEW CYCLES (AC’S/CONSULTANTS/MANAGERS):

• Identifing and communicating review responsibilities including the timetable and logistics for the review cycle
• Coordinating professional development review logistics
• Maintaining overall database compiling current and historic performance data on individuals
• Identifying and proactively flagging roadblacks early to allow for wider team interventions

UPWARD FEEDBACK:

• Executing on Upward Feedback cycle for senior consulting staff including the timetable, logistics and communications to the office

CONTINUOUS IMPROVEMENT:

• Monitoring both weekly and quarterly review metrics, sharing insights on performance and escalating for interventions where required
• Supporting the ongoing design, developmet and implementation of data driven approachs to the regular reporting of Reviews and Upward Feedback key metrics/ KPIs
• Identifying opportunities for improvement in key PD processes e.g automation using RPA, Excel models, UB mitigation
• Working with members of the PD team to identify potential solutions, and devise and implement plans to improve processes and drive timely and quality reviews
• Driving execution of continuous improvement work to streamline processes through redesiging and refining exisiting processes

OTHER

• Tracking, monitoring and managing comms around review fines, escalating to the M/P PD Programme Manager or CTO as necessary
• Managing the execution of weekly review statistics and refine as needed
• Ensuring appropriate materials are created/ training provided on review completion and delivery
• Other ad-hoc HR/PD projects

This role description may be subject to change, depending on current requirements within the business.

COMPETENCIES

• Driven by deadlines/ reliably delivers against deadlines
• Friendly, approachable and professional
• Ability to deal with highly confidential information
• Proactive, confident and motivated
• Excellent communication skills - both verbal and written
• Team player
• Presentable, discrete and diplomatic
• Calm, helpful and flexible manner
• Sound sense of judgment
• Excellent attention to detail
• Organised with strong ability to prioritise

QUALIFICATIONS

ESSENTIAL

• Experience working in a corporate professional environment
• Data driven/ solid to strong in excel capabilities
• Strong in conducting analyses
• Computer literate - Excel, PowerPoint, Word, Databases
• Strong organisational skills
• Interest in HR/ Professional Development

DESIRED

• Interest in HR/ Professional Development

HOURS

Standard office hours are 9.00am-5.30pm Monday to Friday although flexibility is essential, especially at peak times.