Specialist Case Manager Birmingham, England
Job description
Specialist Case Manager
Birmingham
As a Barclays Specialist Case Manager, you will be working in the Debt Service Team who deal with Life of Loan/ Letter of Variation including, limit cancellation, BBRE payments, Margin Ratchet reviews, Letter of Waiver & Reservation of Rights. Within this role you will be reviewing the sanction, production and issuance of documentation, fit to lend and drawdown activities for existing loans. We work closely with the various Operational / Legal areas.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
• Acting as the single point of contact for Relationship Directors, and proactively managing end-to-end portfolio of BI lending cases
- Providing ‘best in class’ post sanction debt service processing support to Relationship Directors within a nominated region-client base
- Engaging with key processing areas e.g. Post sanction fulfilment, Controls, Collateral (Security) /Credit/Product etc. to ensure completion of cases end to end
- Making decisions to prioritise differing and demanding changes in client requirements, products and deal structures
- Establishing value add relationships with the Coverage Relationships teams and other specialists (incl. Credit Analysis)
- Producing bespoke Facility letter documentation, establishing fit to lend criteria, undertaking drawdown actions and tracking credit sanctions
- Co-ordinating with legal re non-standard facility condition and covenant wording and ensuring the correct execution of facility letter
- Offering technical input in connection with proposed security and liaising with processing areas to arrange preparation and execution of security documentation
• Proven experience in an Operations role within Lending/Debt Product
- Extensive knowledge of Internal lending and security processes and procedures relevant to Barclays Corporate client base
- Ability to develop and deliver on-going coaching & training materials to wider teams and stakeholders ensuring all ensure service excellence and quality is maintained
- Proactive management of a portfolio, providing first class service throughout the Client journey, with an ability to use and interrogate complex data
• Knowledge of legislation affecting Banks and clients (including the Data Protection Act, Consumer credit, Companies Act, Insolvency Act, Financial Services Act, Money etc
- Proficiency in the use of internal computer systems including Siebel, Zeus, Fullserve, GPT and any other appropriate platform applications
Where will you be working?
Barclays Snowhill is at the heart of the professional district and commands a workforce of around 1000. With great transport links to Birmingham Grand Central and Snowhill train stations as well as the local metro. Our office has a dedicated staff coffee shop and deli and break out areas for staff. There is also a presentation theatre for client and staff events. Our office boasts a great working environment as well as opportunities to network across the city.
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