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Job description

An exciting opportunity has come up to join our award winning Verbena Spa in the beautiful location of Helmsley, North Yorkshire, who thrive on delivering the best customer service experience to all its guests on every occasion. If you are driven with a high level of skill, attention to detail and customer service and we would love to hear from you!

The spa reservationist will be the first point of call for our guests by taking the initial reservation and creating the highest level of customer service that will leave a positive impression of the Verbena Spa.

The role will included:

• Taking all spa reservations
• Looking after our online booking system
• Answering email enquiries
• Diary Management
• Helping our Spa Hosts if and when needed

Full training will be provided.

About you:

• Be a reliable and hardworking team player
• Have a passion for delivering exceptional customer service
• Proven track record in a similar role is essential, to include cash handling
• Well presented
• Positive and a can do attitude
• Have good communication skills
• Work well under pressure
• You will have your own transport (as this venue is in a remote location)

Benefits:
Full in house and product house training
Staff reward and recognition schemes
Friends and Family rates for staying at the hotel
Excellent staff benefits of 50% off all food, beverage, spa treatments and retail goods
Part of Pride of Britain Hotel Collection where you can enjoy discount stays in 21 hotels across the country

Shifts Include evenings and weekends.

Job Types: Full-time, Permanent

Salary: £10.00 per hour

Benefits:

• Company pension
• Discounted or free food

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme

Work Location: One location