Spa Receptionist - Chipping Campden Chipping Campden, England
Job description
Bespoke Benefits… What’s in it for you?
At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.
We are proud to provide equal opportunities for our team members, encourage inclusive and creative culture, provide long-term careers, support the community and assist in environmental matters.
At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, and encouraging collaboration and creativity.
The Role
We are currently looking for exceptional people to join our team and have a great opportunity for a Hotel Receptionist in Chipping Campden.
As a Spa Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.
The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks. At least one year's experience in a similar position is essential.
Key Responsibilities of the role:
- To be familiar with the day's business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check-in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- Ensure all cash, charge, float and till procedures are carried out in accordance with company policy.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area. Therefore, ensuring our guests are assisted effectively.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.
Requirements of the role:
- To have worked in a hotel or with people in a customer-related role.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast-paced environment and to enjoy it
- To be able to communicate well with each other and guests
- Be able to use a phone and computer system.
- Work 5 days out of 7 and attend work on different days and times. Shifts are generally 7 am to 3 pm 10 am to 6 pm or 3 pm to 11 pm.
Being Bespoke:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.
We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels to award-winning spa resorts and chic city centre properties.
We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales marketing services only.
About Us
Nestled in the heart of Chipping Campden, the award winning Cotswold House Hotel Spa is a charming, Grade II listed Regency town house, complete with a tranquil spa, relaxed bistro and the beautiful Fig Lounge, a versatile space available for morning coffee, afternoon tea, evening cocktails, or as a place to enjoy the Bistro menu.
Our central location offers up picturesque Cotswold scenery from every window; be that rolling hills and nearby fields, or the honey-coloured architecture of the town centre.
We truly believe our people are our biggest asset and to reflect that we offer:
- Competitive salaries - dependant on experience
- Access to complimentary Mental Health Wellbeing services
- 50% off all Bespoke Hotel Stays, 25% off for family and friends
- 50% off all Food Beverage during Bespoke Hotel Stays
- A range of local in-house benefits
- many more!
