Spa Receptionist Harrogate, England
Job description
We are searching for outstanding people to join our dynamic and fun team! We want the best of the best to join us. In return we will support your personal growth through training and development paths, and celebrate and reward your success!
A career in hospitality just got more appealing - Rudding Park Work Perks
We understand hospitality can involve anti-social hours. All contracted staff who earn less than £36,000 full-time annual salary can earn up to an additional £3.00 per hour:
Sunday - Thursday from 7pm - 5am = extra £1.00 per hour
Saturday and Sunday from 5am - 7pm = extra £2.00 per hour
Friday and Saturday evening from 7pm - 5am = extra £3.00 per hour!
We also recognise everyone plays their part to provide amazing service.
On top of your salary you can earn up to £1,000 service charge per quarter (points based criteria for eligibility).
You can buy up to 5 additional holidays after 3 years' service, join the cycle to work scheme, get complimentary use of the golf courses and driving range, discounts in food & beverage outlets, bedrooms, Spa and Holiday Park.
Plus other great benefits!
Rudding Park offers Live in Accommodation to help get you settled into your role. We also support finding alternative living accommodation in the local area.
If you do live out, we offer a Taxi Policy and contribute towards your taxi to and from work outside of the designated bus times Monday - Saturday and all day Sunday.
About the Role
We are seeking an experienced Spa Receptionist to join our well established Spa Reception team. You will be accountable for the delivery of an outstanding guest experience for our guests and members, facilitating a personalised, professional, warm and consistent service, whilst being forward thinking and passionate about the spa industry.
Day to day responsibilities include:
- Upkeep of the day to day standards of the Spa Reception area.
- To create memorable guest experiences through the excellent organisation and upkeep of standards within the Spa Reception team.
- Working alongside the Reception and wider Spa team to provide the highest levels of guest service.
- To achieve outstanding guest service, and efficient operational standards, monitoring to continually improve development.
- To identify and promote all available business opportunities, predominantly Spa packages and the upselling of treatment services within the spa.
About You
- Attention to detail
- Excellent organisation skills
- A good level of computer literacy and database knowledge of booking systems, as well as experience working with excel
- Ability to work cohesively alongside the reception and wider spa team
- Ability to confidently identify and promote all available business opportunities
- Qualified Therapist to a minimum of NVQ Level two an advantage
- Previous customer service experience in a guest-facing role.
About Rudding Park
A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, two restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.
Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.
