Job description

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Spa Concierge to join our talented Chuan Body + Soul team. In this role, you will take overall responsibility for providing a welcoming first impression for visitors by maintaining a well-run reception area for the spa.

In the role of Spa Concierge, your key focus will be to:
• Extend a welcoming experience for our guests and members
• Process enquiries / reservations using Book 4 Time Spa software
• Follow Forbes and brand standards
• Create memorable experience for every guest
• Lead Chuan Body and Soul guest journey
• Adhere to the operating procedures of Chuan Body + Soul
• Be fully aware of treatment menus and product knowledge
• Promote all aspects of Chuan Body + Soul
• Ensure billing accuracy
• Maintain clear lines of communication within the Spa and hotel in general
• Be able to start work at 06:45 am if scheduled to work the early shift and finish 09:15pm if on a late shift

Do you have? -
• Previous experience in a similar 5* environment
• Warm and welcoming personality
• A conscientious attitude and eye for detail
• The ability to deliver good customer service
• Initiative and self-motivation
• Confidence to work independently and be resourceful
• Excellent telephone manner
• Knowledge of MS Office and desirably Book 4 Time system
• Excellent communication skills and a good command of English
• Flexibility to work different shift patterns